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10-15-2020

KR

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No audio, New Lenovo 10" Smart Display

2020-10-15, 8:09 AM

Hello,  

It was opened with joy this morning, but I was soon disappointed. Speaker didn't work at all. I ordered it to unmute, but the same is true. I placed an order in the US, but I live in Seoul, Korea.  So it is difficult to return. Could you tell me how to fix it? I want to fix it on my own. Thank you.

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3448 Posts

01-10-2019

SK

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Re:No audio, New Lenovo 10" Smart Display

2020-10-16, 7:38 AM

Hi @damsari,

 

Welcome to the Community!

 

I'm sorry to hear that audio on your new Smart Display doesn't work. Unfortunately, there is not much you can do yourself to troubleshoot this issue. If a factory reset of the device won't solve the problem, then it is most likely a hardware issue and a replacement or a service repair will be necessary. 

 

Trying to repair the device yourself would void the device warranty and might be quite difficult, we do not have any hardware maintenance manuals available for the users of this model. I would suggest rather asking for a replacement in the store you bought the device from.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


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