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3 Posts

08-13-2019

Canada

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Non stop update reboot loop

2019-08-13, 2:05 AM

Hi,

 

I just got my Smart Display serviced and it's now stuck on a update/reboot loop afte set up.  Is there any tricks to stop this update reboot loop?   Or I need to contact service again?

 

I have tried factory reset and start setup from scratch but it still stuck in a loop.

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5478 Posts

04-19-2012

Slovakia

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Re: Non stop update reboot loop

2019-10-01, 20:09 PM

Hi Everyone,

 

First of all, thank you very much for your patience. 

 

I have some good news!

 

The loop has been resolved across all locales and devices.

 

Please note that your devices will now be receiving a software update, no additional actions required from you guys as it will install automatically. Please make sure your device is plugged in so that you can receive the update.


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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5 Posts

09-25-2019

Canada

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Re: Non stop update reboot loop

2019-09-25, 0:26 AM

I too am having this same issue. Sent the deivce in for repair, got it back. didn't work right, sent it back again.

 

Now it is stuck in update loop. please help!

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3 Posts

08-13-2019

Canada

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Re: Non stop update reboot loop

2019-09-25, 0:53 AM

Do a factory reset.   Set your display to another room than the original.   This got out of the reboot loop for me.

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1 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Smart display stuck in update loop

2019-09-26, 7:19 AM

I just bought a Lenovo Smart display and it is stuck in an update loop  - it gets to 'Updating 45%' and then starts again at zero.

 

I have factory reset several times, tried setting it up from two different phones, tried changing the room it is configured for (as per another post) but to no avail.

 

Does anyone have any ideas? Looks like I will have to return it and get an Amazon device!

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2 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Smart display stuck in update loop

2019-09-26, 10:16 AM

Exactly the same problem here with 2 units delivered today ??

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2 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Smart display stuck in update loop

2019-09-26, 11:53 AM

Just received and same here, gets to 45% and then back 0%.

 

Have tried everything, different connections, different setup devices, different versions of the google home app and factory resetting the device itself.

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4 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Smart display stuck in update loop

2019-09-26, 11:57 AM

Same problem.

 

Brand new device. Great start!

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5478 Posts

04-19-2012

Slovakia

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Re: Smart display stuck in update loop

2019-09-26, 12:09 PM

Hi Everyone,

 

We are currently looking into this, just to clarify these are all new devices being set up for the first time?


Miguel Gonzalez

EMEA Consumer Technical Trainer
Lenovo Slovakia

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2 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Smart display stuck in update loop

2019-09-26, 12:11 PM

Completely brand new.

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2 Posts

09-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Smart display stuck in update loop

2019-09-26, 12:13 PM
Yes, both brand new out of the box today
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