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09-26-2019

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  • Message 11 of 77

Re: Smart display stuck in update loop

2019-09-26, 13:03 PM
I'm having same problem just received my smart display today open box started to set it up on Google home and it's not updating just going to 45% then it's back to 0% I've tried to factory reset twice but each time no difference not updating.
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09-26-2019

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  • Message 12 of 77

Re: Non stop update reboot loop

2019-09-26, 13:05 PM

Same issue here. 

Just received new 8 and update reboots at 45% and then gets stuck in loop.

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09-26-2019

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  • Message 13 of 77

Re: Non stop update reboot loop

2019-09-26, 13:45 PM

I have the same issue with a brand new unit - updates to 45% and then starts from 0% again. Tried factory resets but not luck.

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09-26-2019

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  • Message 14 of 77

Re: Non stop update reboot loop

2019-09-26, 13:57 PM

Exact same problem with my new unit 

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09-26-2019

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  • Message 15 of 77

Re: Non stop update reboot loop

2019-09-26, 14:20 PM

I'm facing the same problem, was anyone able to find a fix? 

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4 Posts

09-26-2019

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  • Message 16 of 77

Re: Non stop update reboot loop

2019-09-26, 14:21 PM

Dear Lenovo,


Do we have an ETA on a fix? It's been several hours now.

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09-26-2019

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  • Message 17 of 77

Re: Non stop update reboot loop

2019-09-26, 14:33 PM

Same problem just been delivered , unpacked and setup via Google home, update loops back to 0% after reaching 45%.

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09-26-2019

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  • Message 18 of 77

Re: Non stop update reboot loop

2019-09-26, 15:19 PM

Sadly the same issue for me.. I have 2 other units already and they're fine. Ordered one yesterday, does exactly the same, 45% then back to zero. Factory reset has no effect 

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  • Message 19 of 77

Re: Non stop update reboot loop

2019-09-26, 18:07 PM

I have got my new 8inch unit today only which came as a replacement of a faulty unit.

 

I am facing exact same problem in front of me as I am writing this reply comment. Tried resetting the display but no luck.

 

@Lenovo please look into this as soon as you can.

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  • Message 20 of 77

Re: Non stop update reboot loop

2019-09-26, 18:12 PM

Hmmm how long to wait before returning to AO for a refund.. yawn.. I'm bored re-trying.. acknowledgement with a time to fix from Lenovo might be nice. Or return hell will be unleashed I am sure.

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