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4 Posts

09-26-2019

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Re: Non stop update reboot loop

2019-09-26, 18:22 PM

Unfortunately it seems like Miguel from Lenovo has gone home to put his boots up for the day. :smileyindifferent:

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3 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 18:27 PM

Guys,

 

After trying 2 times with same set of steps, I followed some different steps and it worked for me very fast. Please follow

 

Steps I was following when it went into loop:

1. I selected Kitchen room

2. I selected Google Photos albums for Ambient display setting

3. I selcted Duo call to be enabled

 

Steps I followed different and it worked:

 

1. I selected Living Room

2. I selected Clock as ambient display.

3. I did not choose to setup Duo call at the time of setup.

 

I think selecting Google photos as ambient display setting makes it go into loop for some reason.

 

Try it, guys

 

 

 

 

 

 

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3 Posts

09-26-2019

GB

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  • Message 23 of 81

Re: Non stop update reboot loop

2019-09-26, 18:29 PM

Maybe fixed.. I just tried with a different phone and it just at 85%

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2 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 18:40 PM

looks to be sorted. Did nothing different and its now fine after waiting a few hours. 

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2 Posts

09-26-2019

GB

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  • Message 25 of 81

Re: Non stop update reboot loop

2019-09-26, 18:47 PM

mine is working now, I just left it for a few hours ‘updating’ and was surprised to see it was all working when I returned. My settings did include google photos in ambient mode as one poster suggested this may be the issue.

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2 Posts

09-26-2019

GB

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  • Message 26 of 81

Re: Non stop update reboot loop

2019-09-26, 19:30 PM

Finally got it out of loop and it's now working I'm not really sure how I did it but this is what I did.

I factory reset and used phone as hotspot and on another phone signed into my mobile hotspot an open Google home and started to set the s Lenovo display up when the display icon showed up in home app I pressed it and it allowed me to change volume I moved the volume up and down in the app and it started clicking update went past 46% and all way to 100% it then rebooted I then did factory reset again and it installed with home app my regular wifi it's now working great.

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4 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 19:40 PM

It's finally working now. ?

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1 Posts

09-27-2019

GB

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  • Message 28 of 81

Re: Non stop update reboot loop

2019-09-27, 6:38 AM

Following.

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5031 Posts

04-19-2012

SK

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  • Message 29 of 81

Re: Non stop update reboot loop

2019-09-27, 7:17 AM

Hi everyone,

 

Thank you for your patience, the team has been hard at work at addressing this issue and for the meantime it seems that a rollback of the firmware is fixing the loop.

 

I would like to kindly ask that all of those affected please submit feedback from your devices and google home app using the #Update Loop

 

This way Google can look into the logs to better determine the root cause and to avoid these in the future.

 

Thank you again for your patience and bringing this up to my attention.




Miguel Gonzalez
EMEA Consumer Technical Trainer


Lenovo Slovakia


 


 


 




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1 Posts

09-27-2019

US

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  • Message 30 of 81

Re: Non stop update reboot loop

2019-09-27, 14:37 PM

Same here. Unboxed last night. Got Home app. Looped til battery in phone died.

 

What options must be picked to roll back? I tried the factory reset about 5 times and then even my wife's iphone.

 

no luck, considering re-boxing 

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