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5223 Posts

01-10-2019

Slovakia

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  • Message 11 of 24

Re:Random Activation of Assistant

2020-06-04, 9:06 AM

Hi @lakeguy,

 

Thank you! Is this a Smart Clock or Smart Display? What is the Google Assistant Smart Clock/Smart Display application version?

 

@TempeDuck, @Marianners, @Tybee.roovaart - Are you still experiencing this problem? What are the devices you use? And what are their firmware versions?

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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3 Posts

05-24-2020

United States of America

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  • Message 12 of 24

Re:Random Activation of Assistant

2020-06-04, 14:54 PM

Yes, I am still experiencing this issue. I have Voice Match enabled.

 

Lenovo Smart Display 10'

System firmware: OIMG.191202.005

Cast firmware: 1.46.202926

Google Assistant Smart Display version: 22.81.37+opal_prod.1.1.0.6082276

 

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3 Posts

06-01-2020

Canada

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  • Message 13 of 24

Re:Random Activation of Assistant

2020-06-04, 16:33 PM
still having same issue with voice match on Lenovo Smart Display 10' System firmware: OIMG.191202.005 Cast firmware: 1.46.202926 Google Assistant Smart Display version: 22.81.37+opal_prod.1.1.0.6082276
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5223 Posts

01-10-2019

Slovakia

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  • Message 14 of 24

Ynt::Random Activation of Assistant

2020-06-05, 9:14 AM

Hi!

 

Thank you for providing the details!

 

I escalated this issue to Google. I will let you know when I will have some more information about this issue.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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24 Posts

11-23-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 15 of 24

Ynt::Random Activation of Assistant

2020-06-05, 16:16 PM
I have also been experiencing random activations on my smart clock
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75 Posts

11-30-2016

United States of America

146 Signins

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  • Message 16 of 24

Re:Random Activation of Assistant

2020-06-07, 4:03 AM

Is the Assistant actually activated? I too, am hearing beeps without any voice input. But I do not see any indication the Assistant is active. 

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24 Posts

11-23-2019

United Kingdom of Great Britain and Northern Ireland

21 Signins

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  • Message 17 of 24

Re:Random Activation of Assistant

2020-06-07, 9:17 AM
It triggers itself and listens for a command, the screen shows it is listening and any video or music playing on other devices in the room will have the audio volume lowered so it gets quite annoying especially when nothing close to even sounding like hey Google or ok Google had been said.
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5223 Posts

01-10-2019

Slovakia

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  • Message 18 of 24

Re:Random Activation of Assistant

2020-06-08, 7:38 AM

Hi @HSUnknown,

 

Can you confirm that you are running the same firmware version as other users in this thread?

 

Thanks,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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24 Posts

11-23-2019

United Kingdom of Great Britain and Northern Ireland

21 Signins

283 Page Views

  • Posts: 24
  • Registered: ‎11-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 19 of 24

Re:Random Activation of Assistant

2020-06-08, 7:42 AM
The current firmware version on my smart clock: 6.27.13+prod.1.1.0.5961405
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5223 Posts

01-10-2019

Slovakia

1290 Signins

47209 Page Views

  • Posts: 5223
  • Registered: ‎01-10-2019
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  • Message 20 of 24

Re:Random Activation of Assistant

2020-06-09, 9:36 AM

Hi @HSUnknown,

 

Thank you for sharing your firmware version, I will forward this information to Google.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

Reply
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