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1 Posts

07-19-2019

CA

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  • Message 1 of 39

Smart Clock WiFi cannot keep connection

2019-07-20, 2:33 AM

This is a brand new device, I just received it the other day and have had nothing but issues trying to keep a constant connection to the internet. I've never had this much issues with a device ever in my life. I've probably read every single wifi releated smart device thread on this forum and on other websites, all without luck. The amount of times I've heard "I can't connect to the wifi network, open the Google Home app to reconnect to wifi" is about to make me do something I will regret. Someone help me. Thanks!

 

Router: Hitron CGNM-2250 with no SmartConnect capabilities (I don't think, couldn't find it in router settings)

 

Smart Clock has connected twice in the last day these were the configurations:

  • Both times on 5GHZ
  • Once at ~4m away
  • Once at ~2m away
  • Neither were on static IP
  • Both times it connected after a hard factory reset

Below are things I've tried:

  • 2.4GHZ only
  • 5 GHZ only
  • Device is 2.31 meters away from router (yes I measured it) & in direct line of sight
  • Removed/disconnected ALL other devices connecting to my wifi at home & only attempt to connect the Smart Clock
  • Static IP on both bands
  • DHCP IP reservation on both bands
  • Restarted router who knows how many times
  • Did factory reset on Smart Clock countless times
  • Tried connecting to my phone's hotspot
  • I cannot sideload older firmware since I'm using iPhone
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5031 Posts

04-19-2012

SK

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Re: Smart Clock WiFi cannot keep connection

2019-07-24, 12:06 PM

Hi ,

 

Does your router output a mixed 2.4 and 5 connection?




Miguel Gonzalez
EMEA Consumer Technical Trainer


Lenovo Slovakia


 


 


 




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8 Posts

11-18-2013

US

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  • Message 3 of 39

Re: Smart Clock WiFi cannot keep connection

2019-07-25, 23:04 PM

Welcome the party. Same issue. No solution. 

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2 Posts

07-30-2019

US

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Re: Smart Clock WiFi cannot keep connection

2019-07-30, 16:55 PM

Same issue, using Google Wifi. Puck is maybe 8-10 feet away. 

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2 Posts

09-20-2019

US

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  • Message 5 of 39

Re: Smart Clock WiFi cannot keep connection

2019-09-20, 18:04 PM

I'm having a similar issue.  My clock will reconnect to wifi every five minutes.  I set up a photo gallery of over 300 pictures and it won't get past the first 30 or 40 before it has to reconnect and start from scratch.  I have a mesh network, i'm within ten feet of one of the routers, and no other device in my home has this issue.  We stream our tv and I game online without issue.  How do I fix this so I can enjoy my smart clock?

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2 Posts

09-20-2019

US

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  • Message 6 of 39

Re: Smart Clock WiFi cannot keep connection

2019-09-25, 20:25 PM

Hey Miguel,

 

I'm having a similar issue.  My clock will reconnect to wifi every five minutes.  I set up a photo gallery of over 300 pictures and it won't get past the first 30 or 40 before it has to reconnect and start from scratch.  I have a mesh network, i'm within ten feet of one of the routers, and no other device in my home has this issue.  We stream our tv and I game online without issue.  How do I fix this so I can enjoy my smart clock?

 

I can't return the device at this point and it certainly isn't working properly.  Help out.

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4 Posts

10-03-2019

FR

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  • Message 7 of 39

Re: Smart Clock WiFi cannot keep connection

2019-10-03, 21:22 PM

Same issue !

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1 Posts

10-26-2019

US

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  • Message 8 of 39

Re: Smart Clock WiFi cannot keep connection

2019-10-26, 21:49 PM

Having the same issue and tried all the same things as in this post. Any resolution for anyone else here?

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4 Posts

06-05-2010

US

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  • Message 9 of 39

Re: Smart Clock WiFi cannot keep connection

2019-11-10, 22:54 PM
same issues.. any answers
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4 Posts

06-05-2010

US

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  • Message 10 of 39

Re: Smart Clock WiFi cannot keep connection

2019-11-10, 22:59 PM
is there an answer for the clock not connecting to the network
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