English Community

Smart HomeLenovo Smart Display & Lenovo Smart Clock with Google Assistant
All Forum Topics
Options

3 Posts

10-24-2020

IN

2 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎10-24-2020
  • Location: IN
  • Views: 15
  • Message 1 of 5

Smart Clock switches off randomly

2020-10-24, 18:06 PM

My Lenovo Smart Clock (with Google Assistant) switches off randomly. I then have to switch off the power supply and turn it back on to revive the clock. It was delivered just today. Any solutions to this problem or should I just return it? Can anyone please help? 

Solved! See the solution
Reply
Options

3448 Posts

01-10-2019

SK

1150 Signins

36493 Page Views

  • Posts: 3448
  • Registered: ‎01-10-2019
  • Location: SK
  • Views: 36493
  • Message 2 of 5

Re:Smart Clock switches off randomly

2020-10-26, 7:29 AM

Hi @Murali1969,

 

Welcome to the Community!

 

The Lenovo Smart Clock should never turn off unless it is disconnected from the charger. If your Clock turns off while connected to power, it is possible that you got a faulty unit and it's best to get a replacement from the store you bought it from.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
_

0 person found this solution to be helpful.

This helped me too

Reply
Options

3 Posts

10-24-2020

IN

2 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎10-24-2020
  • Location: IN
  • Views: 15
  • Message 3 of 5

Re:Smart Clock switches off randomly

2020-10-26, 8:56 AM

Thanks for your reply. Just need a small clarification - will it turn off if it loses the wifi signal? 

Reply
Options

3448 Posts

01-10-2019

SK

1150 Signins

36493 Page Views

  • Posts: 3448
  • Registered: ‎01-10-2019
  • Location: SK
  • Views: 36493
  • Message 4 of 5

Re:Smart Clock switches off randomly

2020-10-26, 9:42 AM

No, if it loses WiFi signal, the Clock should stay on, but the Assistant features will not work. It may still display time or it might say that it's looking for available networks, but it should not turn off.

 

Best regards,

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
_

Reply
Options

3 Posts

10-24-2020

IN

2 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎10-24-2020
  • Location: IN
  • Views: 15
  • Message 5 of 5

Re:Smart Clock switches off randomly

2020-10-26, 11:01 AM

Thank you very much for clarifying my doubts. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete