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5 Posts

07-24-2020

CA

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Smart Display 8 random loss and recovery of audio (SD-8501F/SD-X701B/SD-X501F) - Type ZA3R

2020-08-01, 15:50 PM

As of Monday 24th July audio stopped working after it was updated to 

 

Software version: 28.8.18.317917649

Cast firmware: 1.46.217412

 

Using Home app I can see more information and the versions are different.

 

System firmware: OIMG.191202.005

Cast firmware: 1.46.217412

Google Assistan Smart Display app version: 28.8.18+opal_prod.1.1.0.6082276

 

 

Smart Display is now at random working and then it stop working.  One fix that worked was to play music from Home app but that may have been a fluke.

 

 

 

The other thread is marked as solved but it is not. There is zero insight into how this is going to get fixed.

 

This doesn't seem like hardware issue because if it was the device wouldn't start playing audio randomly.

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2155 Posts

01-10-2019

SK

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Re:Smart Display 8 random loss and recovery of audio (SD-8501F/SD-X701B/SD-X501F) - Type ZA3R

2020-08-04, 9:07 AM

Hi @Boomix,

 

Welcome to the Community!

 

We are aware of this audio issue on Smart Display. It was escalated to Google and the issue was marked with high priority. The Google team is currently working on creating a fix for this issue and I think that the sound randomly reappearing and disappearing is a sign that the Google engineers are trying different things to solve this issue.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


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5 Posts

07-24-2020

CA

7 Signins

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  • Posts: 5
  • Registered: ‎07-24-2020
  • Location: CA
  • Views: 40
  • Message 3 of 3

Re:Smart Display 8 random loss and recovery of audio (SD-8501F/SD-X701B/SD-X501F) - Type ZA3R

2020-08-05, 19:58 PM

Tell them to focus on multi-device home 2 or more of same devices or different devices. I've noticed the pattern to Smart Display cutting out is when it randomly transfers audio to Google Mini (Gen 1) and then it goes mute.

 

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