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10 Posts

07-10-2019

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lenovo smart display 8 after update no audio left

2020-07-12, 23:18 PM
Hello, I bought a lenovo smart display 8 when I start programming it worked very well then I said to myself that it would be updated and started updating at the end it ended but I ran out of audio, everything works fine but it has no audio
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5603 Posts

01-10-2019

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Re:lenovo smart display 8 after update no audio left

2020-07-30, 10:21 AM

Hi @chuchupr,

 

Thanks for your response. We will keep working on this issue then :)

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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5603 Posts

01-10-2019

Slovakia

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Re:lenovo smart display 8 after update no audio left

2020-07-13, 11:49 AM

Hi @chuchupr,

 

Welcome to the Community!

 

If you were trying to change the software of the Smart Display, I'm afraid I can't help you. This device was designed to work with specific software with updates coming from Google (fully automatically - there is no way to force an update on this device). Modifying the software of the device voids its warranty. 

 

You may try to perform a factory reset on the device, but with a modified firmware I'm not sure about the result.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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10 Posts

07-10-2019

United States of America

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Re:lenovo smart display 8 after update no audio left

2020-07-13, 12:14 PM
Thanks, but the update was from google, it gave it automatically when starting the system and it ran out of audio
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1 Posts

07-13-2020

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Re:lenovo smart display 8 after update no audio left

2020-07-13, 19:52 PM

I have a similar issue, Smart display 8 has no audio after update, please help.

 

 

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5603 Posts

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Re:lenovo smart display 8 after update no audio left

2020-07-14, 7:51 AM

Hi!

 

Could you please provide the firmware version you are currently running? When did the problem first occur? Does the Display still react to voice commands?

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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4 Posts

10-08-2019

United States of America

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Re:lenovo smart display 8 after update no audio left

2020-07-14, 15:32 PM

Same issue on 10" Smart Display.  Everything works as expected but with no audio (even tried casting from phone).  

 

Software Version 25.28.55.314081732

 

Cast Firmware Version 1.46.213.623

 

Performed a factory reset with no luck.

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4 Posts

10-08-2019

United States of America

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Re:lenovo smart display 8 after update no audio left

2020-07-14, 15:44 PM
System firmware version: OIMG.191202.005
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5603 Posts

01-10-2019

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Re:lenovo smart display 8 after update no audio left

2020-07-15, 8:48 AM

Hi all!

 

@BigDaddy21, thanks for providing your firmware version! Could everyone confirm that they have the same firmware version?

 

I reported this issue to Google and asked them to investigate it. I will let you know when I will have some more information.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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6 Posts

05-21-2020

United States of America

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Re:lenovo smart display 8 after update no audio left

2020-07-17, 15:47 PM
My audio is not working either. I just did a factory reset and it updated the cast firmware to a different number but audio is still not working. My device is using cast firmware version 1.46.217412. It is using software version 28.8.18.317917649
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46 Posts

05-03-2020

United States of America

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Re:lenovo smart display 8 after update no audio left

2020-07-17, 18:57 PM

I'm on 28.8.18.317917649 & 1.46.217412 and the audio works fine. Just gave me the weather.

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