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5760 Posts

01-10-2019

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  • Message 11 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-20, 12:52 PM

Hi all!

 

It's bizarre that the problem seems to occur on different firmware versions... If you experience this problem, could you perform a factory reset on your devices and then share your firmware version (please share the Google Assistant Smart Display Application version)? Is there any sound from the display during the startup? 

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
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PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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6 Posts

05-21-2020

United States of America

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  • Message 12 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-21, 16:26 PM
Mine just randomly started working again after over a month of no audio.
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5760 Posts

01-10-2019

Slovakia

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  • Message 13 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-22, 8:16 AM

Hi @Jonmck,

 

Great to hear this! This issue was escalated to Google as a high priority, so it's possible that they already released some fixes ;)

 

To all who are still experiencing this issue, please respond to the below questions. They will help the Google tech team to understand the issue.

 

  • When did you purchase your device?
  • When did you first use your device?
  • When did you first notice this issue?

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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10 Posts

07-10-2019

United States of America

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  • Message 14 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-23, 18:23 PM
Hello in my house I have 3 lenovo smart home 8 and the 3 were without audio, one of them returned the audo for a while and came back and ran out of audio the software is: 28.8.18.317917649 and the firmware is: 1.46.217412
image.jpg
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5760 Posts

01-10-2019

Slovakia

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  • Registered: ‎01-10-2019
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  • Message 15 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-24, 7:18 AM

Hi @chuchupr,

 

So, you have 3 displays with no audio running this firmware: 28.8.18.317917649. Is that right? 

 

Thank you,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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10 Posts

07-10-2019

United States of America

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  • Message 16 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-24, 9:11 AM
Yes, all three run the same version but there was one that started to sound although with problems and lasted two days to then be silent again
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5760 Posts

01-10-2019

Slovakia

1412 Signins

51019 Page Views

  • Posts: 5760
  • Registered: ‎01-10-2019
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  • Message 17 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-24, 9:30 AM

I see. Thanks for the update! I will let Google know about this.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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7 Posts

07-24-2020

Canada

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  • Message 18 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-24, 16:54 PM

Hi,

 

I have same issue for this device:

 

Lenovo Smart Display (SD-8501F/SD-X701B/SD-X501F) - Type ZA3R

 

  • When did you purchase your device?

18-DEC-2018

 

  • When did you first use your device?

 

20-DEC-2018 

 

  • When did you first notice this issue?

20-JULY-2020

 

As of Monday it stopped working after it was updated to 

 

Software version: 28.8.18.317917649

Cast firmware: 1.46.217412

 

Using Home app I can see more information and the versions are different.

 

System firmware: OIMG.191202.005

Cast firmware: 1.46.217412

Google Assistan Smart Display app version: 28.8.18+opal_prod.1.1.0.6082276

 

 

 

 

Any updates on this would be great. I was working fine until the update. The only issue I've ever had with this device is that the screen is not responsive sometimes if you have to press or swipe.

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5760 Posts

01-10-2019

Slovakia

1412 Signins

51019 Page Views

  • Posts: 5760
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 51019
  • Message 19 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-27, 8:37 AM

Hi @Boomix,

 

Thanks for posting and responding to our questions!

 

I will forward this information to Google and I will let you know when I will have some updates.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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7 Posts

07-24-2020

Canada

10 Signins

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  • Posts: 7
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  • Message 20 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-29, 16:01 PM

Hi Ala,

 

My device started to play on it's own after being rebooted again because I had to switch plugs.

 

Software versions are unchanged, so not sure what happened. Maybe there was a patch and it is not pubished.

 

Just FYI.

 

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