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5760 Posts

01-10-2019

Slovakia

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  • Message 21 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-30, 9:38 AM

Hi @Boomix,

 

Great to hear this!

 

Is there anyone still experiencing this problem? Or is it fixed for everyone?

 

Thanks,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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10 Posts

07-10-2019

United States of America

9 Signins

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  • Message 22 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-30, 9:46 AM
Hello, even my three devices are still without audio, I have restored them several times and disconnected from the current and still nothing. still without audio, I hope for a solution soon. Thank you for your attention
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5760 Posts

01-10-2019

Slovakia

1412 Signins

51019 Page Views

  • Posts: 5760
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 51019
  • Message 23 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-30, 10:21 AM

Hi @chuchupr,

 

Thanks for your response. We will keep working on this issue then :)

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

0 person found this solution to be helpful.

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7 Posts

07-24-2020

Canada

10 Signins

40 Page Views

  • Posts: 7
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  • Location: Canada
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  • Message 24 of 30

Re:lenovo smart display 8 after update no audio left

2020-07-31, 11:11 AM

Hi @Ala,

 

My device just stopped working while playing music.

 

Here is peculiar thing, the music stopped playing on Smart Display and shifted over to Google Mini (version before Google Nest Mini) and it became mute. I think this is software issue because it presents a such. 

 

There is no reason for multi-device home to mute one permanently by moving audio to non-display device. That's all I have 2 devices smart display and google home mini. Firmware is unchanged.

 

So this isn't solved.

 

 

 

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10 Posts

07-10-2019

United States of America

9 Signins

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  • Message 25 of 30

Re:lenovo smart display 8 after update no audio left

2020-08-02, 13:59 PM
Good morning, I would like to know if Google has answered something about it to solve this audio problem in the smart diplay. Thank you
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5760 Posts

01-10-2019

Slovakia

1412 Signins

51019 Page Views

  • Posts: 5760
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 51019
  • Message 26 of 30

Re:lenovo smart display 8 after update no audio left

2020-08-12, 9:01 AM

Hi all!

 

I know how frustrating this issue must be. I discussed it with Google yesterday and they are actively working on solving this issue. Unfortunately, they still couldn't find what exactly is causing it. 

 

If you experience this, please share your feedback through your devices. It will potentially give some more clues to the Google team.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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10 Posts

07-10-2019

United States of America

9 Signins

67 Page Views

  • Posts: 10
  • Registered: ‎07-10-2019
  • Location: United States of America
  • Views: 67
  • Message 27 of 30

Re:lenovo smart display 8 after update no audio left

2020-08-22, 11:52 AM

Good morning, of the three Lenovo Smart 8 screens there was one that worked the audio and now after this latest google update all three were left without audio.  I am already thinking of changing these devices, Google do not see that they are going to fix the problem.  I wrote to google through the devices and reset the screens several times and even changed the languages ​​and the three screens still have no audio.  What do you think, will they fix the problem?  or should I get rid of the equipment

5C19F18F-1AC4-4E89-AD74-6871121D4CFF.jpeg
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5760 Posts

01-10-2019

Slovakia

1412 Signins

51019 Page Views

  • Posts: 5760
  • Registered: ‎01-10-2019
  • Location: Slovakia
  • Views: 51019
  • Message 28 of 30

Re:lenovo smart display 8 after update no audio left

2020-08-24, 12:48 PM

Hi @chuchupr,

 

Unfortunately, the only thing that could fix the devices would be au update or fix from Google. Tomorrow I will talk with Google and tell them that the issue still occurs on the new firmware version. I will share any updates I will receive then.

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! If someone helped you today hit Like or accept a Solution!
Looking for information about Lenovo products?

PL: Witaj w Społeczności! Jeśli ktoś Ci dzisiaj pomógł, kliknij kciuk w górę lub zaakceptuj rozwiązanie!
Szukasz informacji o produktach Lenovo?

TR: Lenovo Topluluğuna hoş geldiniz! Bugün birisi size yardım ettiyse Beğen’e basın veya bir çözümü kabul edin!
Lenovo ürünleri hakkında bilgi mi arıyorsunuz?
_

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6 Posts

05-21-2020

United States of America

8 Signins

30 Page Views

  • Posts: 6
  • Registered: ‎05-21-2020
  • Location: United States of America
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  • Message 29 of 30

Re:lenovo smart display 8 after update no audio left

2021-01-06, 18:27 PM

Any updates?

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1 Posts

12-15-2020

Canada

33 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎12-15-2020
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  • Views: 15
  • Message 30 of 30

Re:lenovo smart display 8 after update no audio left

2021-11-03, 19:39 PM

Any update on this?

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