03-14-2019 03:52 PM
I have two contacts in my Google contacts (created at contacts.google.com) that have phone numbers that are Duo IDs. I can call both of those contacts from duo.google.com in Chrome on a desktop. But on the Lenovo Smart Display I was not able to call one of the contacts. It acted as if that contact didn't exist or didn't have a Duo phone number. When I said "Hey Google, video call [name]" it wouldn't call that person, instead asking if I wanted to call the other contact. If I said "Hey Google, make a video call" it brought up a list of contacts with just the one contact. The other was missing from the list.
I was able to fix the issue by going to contacts.google.com in a browser, and deleting and recreating the contact there. I recreated the contact exactly as it looked before: same name, same e-mail address, same phone number, same number type. So I'm not sure what the issue was. The number had a +1 and was set to type "Mobile". I had read that this problem can happen when the number is prefixed with 00 or without +1, but that wasn't the case for me.
I had a similar issue calling certain PTSN contacts, though I haven't tried again since the latest software updates.
Device: Lenovo Smart Display 8"
System firmware version: OIM4.181210.010
Cast firmware version: 1.37.148231
App version: 6.25.17+prod.220.127.116.1158707