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bdsibert
Paper Tape
Posts: 3
Registered: ‎05-13-2019
Location: US
Views: 361
Message 1 of 6

Firmware 9.18.11

It looks like there has been another firmware update to 9.18.11. Any ideas as to what was updated? 

 

I'm not sure when my device was updated or if this is correlated, but it seems I've lost some functionality. My Coming Up pane that showed calendar and reminder items all the time is gone and I can no longer consecutively view my Nest Camera streams using continued conversation. Rather, when I ask to view the second camera it gets stuck on my 'home page.' Any one else having these issues?

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Social Support Agent
Social Support Agent
Posts: 646
Registered: ‎08-02-2018
Location: US
Views: 281
Message 2 of 6

Re: Firmware 9.18.11

Hi! Have you tried resetting the device to factory state? If not, follow this: https://smartsupport.lenovo.com/us/en/products/smart/smart-speaker/lenovo-smart-display/za3n/solutio.... Update us how it goes.



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nzairforce
What's DOS?
Posts: 1
Registered: ‎12-12-2018
Location: US
Views: 265
Message 3 of 6

Re: Firmware 9.18.11

Why would they accomplish a factory reset? The question was related to the latest update and what it entailed, not how to reset the display??

Social Support Agent
Social Support Agent
Posts: 389
Registered: ‎08-01-2018
Location: PH
Views: 259
Message 4 of 6

Re: Firmware 9.18.11

The factory reset, will help you to isolate the issue if it's a software or hardware related issue. If the issue remains after the factory reset, it means it's a hardware related issue and it needs a repair.



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DaveNix
Punch Card
Posts: 14
Registered: ‎10-26-2018
Location: US
Views: 213
Message 5 of 6

Re: Firmware 9.18.11

I know they added two new clock faces. Too bad the display still dims itself all the time (and too much) making it useless as a clock.

Social Support Agent
Social Support Agent
Posts: 646
Registered: ‎08-02-2018
Location: US
Views: 208
Message 6 of 6

Re: Firmware 9.18.11

If the issue persist after reset, please reach out to our support for further asssitance. You can reach them here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6&Source=social_eservic....

 

 

Moderator comment: Link expanded for transparency.



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