05-13-2019 07:15 PM
It looks like there has been another firmware update to 9.18.11. Any ideas as to what was updated?
I'm not sure when my device was updated or if this is correlated, but it seems I've lost some functionality. My Coming Up pane that showed calendar and reminder items all the time is gone and I can no longer consecutively view my Nest Camera streams using continued conversation. Rather, when I ask to view the second camera it gets stuck on my 'home page.' Any one else having these issues?
05-15-2019 02:55 PM
Hi! Have you tried resetting the device to factory state? If not, follow this: https://smartsupport.lenovo.com/us/en/products/smart/smart-speaker/lenovo-smart-display/za3n/solutio.... Update us how it goes.
05-15-2019 08:11 PM
The factory reset, will help you to isolate the issue if it's a software or hardware related issue. If the issue remains after the factory reset, it means it's a hardware related issue and it needs a repair.
05-16-2019 11:01 AM - last edited on 05-16-2019 06:46 PM by NateS
If the issue persist after reset, please reach out to our support for further asssitance. You can reach them here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6&Source=social_eservic....
Moderator comment: Link expanded for transparency.