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2 Posts

08-13-2019

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Non stop update reboot loop

2019-08-13, 2:05 AM

Hi,

 

I just got my Smart Display serviced and it's now stuck on a update/reboot loop afte set up.  Is there any tricks to stop this update reboot loop?   Or I need to contact service again?

 

I have tried factory reset and start setup from scratch but it still stuck in a loop.

Solved! See the solution
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5 Posts

09-25-2019

CA

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Re: Non stop update reboot loop

2019-09-25, 0:26 AM

I too am having this same issue. Sent the deivce in for repair, got it back. didn't work right, sent it back again.

 

Now it is stuck in update loop. please help!

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2 Posts

08-13-2019

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Re: Non stop update reboot loop

2019-09-25, 0:53 AM

Do a factory reset.   Set your display to another room than the original.   This got out of the reboot loop for me.

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1 Posts

09-26-2019

GB

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Smart display stuck in update loop

2019-09-26, 7:19 AM

I just bought a Lenovo Smart display and it is stuck in an update loop  - it gets to 'Updating 45%' and then starts again at zero.

 

I have factory reset several times, tried setting it up from two different phones, tried changing the room it is configured for (as per another post) but to no avail.

 

Does anyone have any ideas? Looks like I will have to return it and get an Amazon device!

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2 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 10:16 AM

Exactly the same problem here with 2 units delivered today ??

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2 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 11:53 AM

Just received and same here, gets to 45% and then back 0%.

 

Have tried everything, different connections, different setup devices, different versions of the google home app and factory resetting the device itself.

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4 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 11:57 AM

Same problem.

 

Brand new device. Great start!

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5020 Posts

04-19-2012

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Re: Smart display stuck in update loop

2019-09-26, 12:09 PM

Hi Everyone,

 

We are currently looking into this, just to clarify these are all new devices being set up for the first time?




Miguel Gonzalez
Smart Device, Gaming & Spanish Community Leader


Lenovo Slovakia


 


 


 




  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська  Moto English



 


 


 


 

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2 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 12:11 PM

Completely brand new.

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2 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 12:13 PM
Yes, both brand new out of the box today
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2 Posts

09-26-2019

GB

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Re: Smart display stuck in update loop

2019-09-26, 13:03 PM
I'm having same problem just received my smart display today open box started to set it up on Google home and it's not updating just going to 45% then it's back to 0% I've tried to factory reset twice but each time no difference not updating.
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1 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 13:05 PM

Same issue here. 

Just received new 8 and update reboots at 45% and then gets stuck in loop.

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2 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 13:45 PM

I have the same issue with a brand new unit - updates to 45% and then starts from 0% again. Tried factory resets but not luck.

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1 Posts

09-26-2019

GB

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  • Message 14 of 74

Re: Non stop update reboot loop

2019-09-26, 13:57 PM

Exact same problem with my new unit 

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1 Posts

09-26-2019

GB

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  • Message 15 of 74

Re: Non stop update reboot loop

2019-09-26, 14:20 PM

I'm facing the same problem, was anyone able to find a fix? 

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4 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 14:21 PM

Dear Lenovo,


Do we have an ETA on a fix? It's been several hours now.

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3 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 14:33 PM

Same problem just been delivered , unpacked and setup via Google home, update loops back to 0% after reaching 45%.

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2 Posts

09-26-2019

GB

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  • Message 18 of 74

Re: Non stop update reboot loop

2019-09-26, 15:19 PM

Sadly the same issue for me.. I have 2 other units already and they're fine. Ordered one yesterday, does exactly the same, 45% then back to zero. Factory reset has no effect 

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3 Posts

09-26-2019

GB

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  • Message 19 of 74

Re: Non stop update reboot loop

2019-09-26, 18:07 PM

I have got my new 8inch unit today only which came as a replacement of a faulty unit.

 

I am facing exact same problem in front of me as I am writing this reply comment. Tried resetting the display but no luck.

 

@Lenovo please look into this as soon as you can.

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3 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 18:12 PM

Hmmm how long to wait before returning to AO for a refund.. yawn.. I'm bored re-trying.. acknowledgement with a time to fix from Lenovo might be nice. Or return hell will be unleashed I am sure.

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4 Posts

09-26-2019

GB

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Re: Non stop update reboot loop

2019-09-26, 18:22 PM

Unfortunately it seems like Miguel from Lenovo has gone home to put his boots up for the day. :smileyindifferent:

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