05-28-2019 07:48 PM
Customer service phone number cannot help me with error code 5003 to play hulu video on my 10" Lenovo Smart Display. The best suggestion I was given was to exchange for warranty support. Is this really a hardware defect? I see lots of other comments across lenovo forums of hulu playback issues. Please help!
05-29-2019 02:09 PM
Hi DisabledFlarkin! Welcome to our forums community. Have you tried to check the update the app itself? If yes, try uninstalling and reinstalling the app. If the issue persist, check if the tablet is up to date.
05-29-2019 02:38 PM
App is up to date on multiple phones. Each phone produces the same error. I've tried clearing app data in the hulu app and even reinstalling the hulu app. No luck. I've also factory reset the smart display. No luck. No videos will play in hulu once attached to the smart display even though google home hub works fine with hulu.
05-29-2019 03:07 PM
I see. Please submit feedback via the Smart Display.
Issue the Command "Ok, Goggle, give feedback" and it will let you send your device logs to Google.
Please do before issue the Hulu command/action and then again after it fails.
Please use the hashtag : #HuluNotWorking
05-29-2019 04:37 PM
So what you're saying is this is completely beyond the capabilities of Lenovo to fix and only Google can fix it? Is there any information to verify this is correct? Because there are Lenovo forum comments from four months ago to report with that hashtag and it's still clearly a problem for people. Is anything being worked on to fix the problem that you can report on?
05-31-2019 03:56 AM
Yes, Lenovo manufactures the device, Google owns the software and therefore Lenovo does not have a way of fixing OS related issues. We rely on Google to support and create fixes. By sending feedback from your device you increase visibility for issue and ensure Google has more information on the issue.
08-21-2019 01:49 AM
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