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Rocket65
Paper Tape
Posts: 4
Registered: ‎06-03-2019
Location: AU
Views: 1,119
Message 1 of 16

Smart Clock Radio Alarm Not Sounding After Snooze

I have an alarm on my Lenovo Smart Clock set to Radio which alarms as expected at the volume set in the Google Home app.

 

The problem I'm having is the first day it occurred I snoozed the alarm, 10 minutes later the alarm came back on to radio as expected. After snoozing a second time however, the alarm came on but there was no sound. Today the same thing occurred but after the first snooze this time.

 

It seems the volume has possibly gone to zero or the radio link has been lost. Either way an alarm clock that can't be snoozed with faith that it will come back on is a problem. Any ideas?

Administrator
Administrator
Posts: 5,520
Registered: ‎04-19-2012
Location: SK
Views: 1,049
Message 2 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi @Rocket65,

 

Welcome to the Community,

 

Could you send logs by submitting feedback on your app and device?

 

Use the #Clock Alarm Snooze



Miguel 
Community Service Readiness, Spanish, Smart Device & Gaming Community Leader


 



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Rocket65
Paper Tape
Posts: 4
Registered: ‎06-03-2019
Location: AU
Views: 992
Message 3 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi Miguel,

 

I'm new to the whole Google Home thing, could you explain what information you require, where to get it and how to submit it to you please?

 

Rod

Administrator
Administrator
Posts: 5,520
Registered: ‎04-19-2012
Location: SK
Views: 638
Message 4 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi @Rocket65,

 

Sure, here is an article that explains how to send feedback:

 

https://forums.lenovo.com/t5/Smart-Display-Lenovo-Smart-Clock/Lenovo-Smart-Display-Providing-feedbac...

 



Miguel 
Community Service Readiness, Spanish, Smart Device & Gaming Community Leader


 



  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська  Moto English



 


 

Rocket65
Paper Tape
Posts: 4
Registered: ‎06-03-2019
Location: AU
Views: 565
Message 5 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi Miguel,

 

Feedback has been submitted as per the article. 

 

The issue is still occurring. 

 

Regards, 

 

Rod

Administrator
Administrator
Posts: 5,520
Registered: ‎04-19-2012
Location: SK
Views: 563
Message 6 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi @Rocket65,

 

Yes, submitting feedback only sends the logs to Google. Now they will need to do some investigation to get to the bottom of it.

 

Just out of curiosity, have you tried doing a soft reset by removing power cable for about 30seconds? Or doing a factory reset on your clock and setting it up again?



Miguel 
Community Service Readiness, Spanish, Smart Device & Gaming Community Leader


 



  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська  Moto English



 


 

Administrator
Administrator
Posts: 5,520
Registered: ‎04-19-2012
Location: SK
Views: 562
Message 7 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi @Rocket65,

 

Yes, submitting feedback only sends the logs to Google. Now they will need to do some investigation to get to the bottom of it.

 

Just out of curiosity, have you tried doing a soft reset by removing power cable for about 30seconds? Or doing a factory reset on your clock and setting it up again?



Miguel 
Community Service Readiness, Spanish, Smart Device & Gaming Community Leader


 



  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська  Moto English



 


 

Rocket65
Paper Tape
Posts: 4
Registered: ‎06-03-2019
Location: AU
Views: 532
Message 8 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

Hi Miguel,

 

I haven't tried either reset but I'm happy to give it a go.

 

As a side note, a normal alarm using the tones on the clock work fine after multiple snoozes, it appears it is limited to the streaming alarms, TuneIn, Spotify, etc.

 

Regards,

 

Rod

anisite
Ctrl-Alt-Del
Posts: 14
Registered: ‎04-22-2019
Location: CA
Views: 518
Message 9 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

I have exaclty same problem. I set jazz music and no sound after snooze... My good old Sony never fail in 16 years

slui
Fanfold Paper
Posts: 7
Registered: ‎07-25-2015
Location: CA
Views: 282
Message 10 of 16

Re: Smart Clock Radio Alarm Not Sounding After Snooze

I just unpacked and set up my brand new Smart Clock, and it does this.  Alarm plays radio station just fine, but after a snooze of 10 minutes, it visually activates, but no music comes out.

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