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3 Posts

12-14-2019

NL

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Unable to link a child (family link) account to Lenovo Smart Clock

2020-01-05, 15:50 PM

This a reopening of "Adding Child/Managed/Family Link Account". I started this new topic because the previous one is marked as solved and i am afraid that the Lenovo staff doesn't look at it anymore. The issue is not solved!

 

It is not possible to add a child (family link) account to the Lenovo Smart Clock. When i follow the procedure that works on other Google Asssistant devices, i get the toast message "registration failed".

 

I have contacted Google and they say it is up to Lenovo to enable the feature / disable the blockade.

 

So please Lenovo staff, make this work. I have three Lenovo Smart Clock devices and i need account linking and voice matching to make all kids use their own Spotify account. Now they're constantly fighting over the use of my Spotify account!

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2 Posts

10-15-2019

AU

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Re: Unable to link a child (family link) account to Lenovo Smart Clock

2020-01-05, 16:07 PM

Thankyou Janssen!

 

We have this exact same issue.

 

2 clocks ... Both bought for our kids and both unable to have their accounts added.

 

This causes an issue with both the content they can then access as well as conflicts with family subscriptions on Google Play music / you tube and Spotify.

 

Lenovo Support - We all really need this issue fixed otherwise these devices effectively become useless for families.

 

Note - we are able to add Children's accounts to all our other assistant devices without any issues - nest mini, nest home, nest home hub

 

Thankyou in advance! 

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3 Posts

12-27-2019

US

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Re: Unable to link a child (family link) account to Lenovo Smart Clock

2020-01-05, 16:19 PM

Hi, I'm having the same issues with setting up my clocks with childs accounts.  All the google branded products work perfectly. The clocks will not work for my under 13 accounts at all.  Please address the issues! 

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4 Posts

01-05-2020

NL

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Re: Unable to link a child (family link) account to Lenovo Smart Clock

2020-01-06, 5:38 AM
Same here. This is just not working for family link accounts of my children.

Worse even voice match keeps giving enrollment issues and the hole experience for children accounts is just lacking.
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3 Posts

12-28-2019

FR

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Re: Unable to link a child (family link) account to Lenovo Smart Clock

2020-01-06, 10:31 AM

Hello,

 

Same here. Unable to connect with a child account.

Unable to activate voice match.

 

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