01-27-2019 04:10 PM
Issue resolved. I uninstalled the update. Then restarted. The reinstalled. It took a couple of times, but is now working great!
Solved! Go to Solution.
01-20-2019 06:13 AM - edited 01-21-2019 06:12 PM
*Update to Post Below: Today (Jan 21, 2019) there was a notice on my Smart Tab P10 that there was an update on the Amazon Alexa Show App for Lenovo. There was no option other than install the update. After updating the app, it immediately returned to the "Alexa Update Required" screen. Since it was already updated, there was no way to use the "Show Mode". I restarted the tablet several times but that did nothing. I uninstalled the app and it made me set up the Alexa app, then immediately went to the Update Required screen. It is an inescapable loop rendering the Alexa Show function useless, and that is the primary function of the device.
I contacted Lenovo customer support and they know nothing about a software update. The only thing that they could do is give me an Amazon Alexa customer support number to call. I called Amazon and they have not been notified of any software update, and they told me to contact Lenovo. I explained the situation again, and am awaiting a call back from an Amazon Alexa Engineer. It's clear that this product was rushed to release at January's CES show, and I feel as though I am a Beta Tester with no compensation.
Jan 20, 2019: I've just set up my Smart Tab P10, and I've had difficulty with setting up the interface with Alexa.
I realize that this is a brand new device, and I am hoping that there will be software and firmware updates over time. I love the concept, and the physical tablet device is impressive. I just hope that Amazon and Lenovo will be able to quickly iron out many of the issues that currently exist with the interface
01-22-2019 11:48 AM
I have the same issue. It is a shame that the main selling feature of this device doesn't even work out of the box. Very disappointing and honestly I am considering sending it back. It's like buying a car the wheels don't turn. What good is the car if it just sits in the garage? Lenovo customer support is the most disappointing so I am just dreading having to call.
01-25-2019 08:51 AM
Mine worked fine prior to the update you desccribe. Now it will not connect to Alexa despite being connected and funcationing with the internet. I may try a reset....
01-27-2019 02:30 PM
You shouldnt have Bought this tablet... In about 6/9 months it wont receive any more updates.... Just go and check the update roadmaps for the tab 4 10 plus, the most expensive tab 4 tablet line. Return it before its too late.
01-29-2019 01:46 AM
The app has been updated to the latest ver. 6996 in google play. The issue has been fixed from the app server side. Now User can run update progress automatically without any issue.
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