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Show Mode background all white or all black

2020-02-26, 21:13 PM
Hello, I am using the Lenovo SmartTab M10 with Alexa dock for a month, but since a couple of days ago an issue appeared out of the blue. The main screen background suddenly became all white or all black and text became all light grey which makes it impossible to read any messages on the screen. I tried adjusting the background in the settings menu, but unfortunately this is not possible. I would say that the hole Show Mode experience is now permanently ruined. Does anybody ideea how to fix this problem.​ Thanks
Screenshot_20200222-121457.png Screenshot_20200222-121514.png
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3375 Posts

01-10-2019

SK

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Re:Show Mode background all white or all black

2020-02-27, 13:28 PM

Hi @cristigh13,

 

Welcome to the Community!

 

Did you try performing a reset of your tablet? You could also make sure that no updates are available for your dock. Here is how to make sure that your software is up to date:

https://pcsupport.lenovo.com/us/en/products/tablets/p-series/tab-p10/za44/solutions/ht508109#20

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


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16 Posts

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Re:Show Mode background all white or all black

2020-02-27, 18:58 PM
Hello, Tablet firmware is up to date. Alexa Show Mode and Dock are up to date. I cleared the cache, uninstalled all updates and even disables Show Mode app. Then restarted tablet, enabled Show Mode back again, reinstalled latest updates, logged into my Amazon account, but problem was not solved. From what I am seeing, all default background pictures are somehow missing. This is why I suspect Show Mode is only displaying a blank screen. Below are the apps sw. versions currently installed - Amazon Alexa Show Mode : 1.0.1231.0 - Lenovo Smart Dock Firmware Update : 1009.0001.0007.0055 Strangely enough, Play Store marks both apps as "not optimized for your device" Hope you can help with a solution. Cristian Resetting the tablet msy s
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3375 Posts

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Re:Show Mode background all white or all black

2020-03-02, 12:26 PM

Hi @cristigh13,

 

That's very strange indeed... 

 

I'm not sure if you have tried it already, but maybe reinstalling the Show Mode app will help? Be sure to download the app for the Lenovo tablets:

https://play.google.com/store/apps/details?id=amazon.speech.sim&hl=pl

 

Best regards,

 

Ala
Polish, Turkish & Smart Home Community Lead


EN: Welcome to the Community! Did you participate in our forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

PL: Witaj w Społeczności! Czy wypełniłeś już naszą ankietę? Powiedz nam co lubisz na naszym forum, a gdzie możemy się poprawić. Chętnie czytamy Wasze komentarze!

TR: Lenovo Topluluğuna hoş geldiniz! Forum anketimize katıldınız mı? Lütfen forumumuz hakkında neleri beğendiğinizi ve neleri geliştirebileceğimizi bize bildirin. Yorumlarınızı okumayı seviyoruz!
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16 Posts

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Re:Show Mode background all white or all black

2020-03-03, 14:48 PM
Hello @Ala_Lenovo, I have already reinstalled Show Mode for Lenovo but problem was not solved. It's strange though, despite the fact that the app came preloded on my M10 SmartTab in Google Play the device is marked as incompatible with current version. Nevertheless, Show Mode can be updated regardless. Any solution left? Thanks
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08-30-2020

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Re:Show Mode background all white or all black

2020-08-30, 6:31 AM

Hi, I have been experiencing the exact same problem for some days already in my Lenovo Smart M10 tablet. The show mode suddenly lost its background images and now it's all black and white. Did you manage to fix this problem? Thanks in advance!

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1 Posts

08-23-2014

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Re:Show Mode background all white or all black

2020-09-29, 6:53 AM

I'm experiencing the same problem.

 

I think it started after the tablet activated low battery mode, but now it is fully charged and I'm not able to restore the default background on show mode.

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2 Posts

10-07-2020

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Re:Show Mode background all white or all black

2020-10-07, 15:56 PM

I also have the same problem> will it ever be fixed?

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16 Posts

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Re:Show Mode background all white or all black

2020-10-27, 16:53 PM

Great news guys. I just updated the Amazon Alexa Show Mode for Lenovo app to vers. 1.0.2652.0 and got the problem solved. The update comes with many more background options than before so you can choose from several predifined galleries or use you own pictures. If you ever experienced the same issue just go to the Play Store and install latest version. 

Screenshot_20201027-182629.png Screenshot_20201027-182747.png
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2 Posts

10-07-2020

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Re:Show Mode background all white or all black

2020-11-07, 1:55 AM

Yes mine now work also thanks for fixing this issue with the Alexa Show!!!!

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