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9 Posts

01-20-2019

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Smart Tab P10 with Alexa Show Screen Goes to Sleep

2019-03-01, 21:32 PM

After restarting my Lenovo Smart Tab P10 w/Alexa Show Mode, and with the tablet docked and in Show Mode, the Alexa screen goes sleep (dark screen with only the time showing) after a few minutes and will not wake up unless I say "Alexa" or physically touch the screen. The Alexa Show Mode has no settings relating to sleep time. Has anyone else had this happen?

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep

2019-03-05, 8:43 AM

Hi ,

 

Welcome to the Community,

 

Have you tried changing overall settings for sleep on the Android settings?




Miguel Gonzalez
EMEA Consumer Technical Trainer


Lenovo Slovakia


 


 


 




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23 Posts

12-14-2019

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-01-01, 12:02 PM

 wrote:

After restarting my Lenovo Smart Tab P10 w/Alexa Show Mode, and with the tablet docked and in Show Mode, the Alexa screen goes sleep (dark screen with only the time showing) after a few minutes and will not wake up unless I say "Alexa" or physically touch the screen. The Alexa Show Mode has no settings relating to sleep time. Has anyone else had this happen?


I have set the Android settings to be never for sleep mode. Seems like it stays that way until I lift tablet out of dock. Then when put back in, it resets to what apparently is a 5-minute default for sleep mode.

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-01-21, 16:56 PM

Update: As of January 2020, I am still having problems with the docked tablet in Alexa mode ... the tablet/system keeps changing the setting on the Screen Sleep mode to 5 minutes. I change the setting to "never" sleep, and it will stay that way for a few hours, and then reverts back to a 5 minute sleep setting. It would be okay if the tablet had a motion sensor to wake when you approach (like the Alexa Show) but it doesn't.

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23 Posts

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-01-21, 18:49 PM

For about a 2 hour period, it seemed like mine WAS "waking up" when I walked in front of it... but, then it lost connectivity to blue tooth, and I had to reboot the tablet... and it reverted back to the changing to "default 5 minutes" setting....

VERY FRUSTERATING....

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16 Posts

02-03-2020

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-02-03, 19:40 PM

Hello.

 

I have the same issue with my Smart Tab M10. 

Table goes to sleep after 5 minutes regardless of the setting. It is pointless to select a delay of 1 min. or never, the tablet will revert to 5 minutes shortly after. 

On the other hand, the tablet wakes up differently depending on the mode it's running. For example :

1. In Android UI mode: it wakes up by camera (perhaps power button also, but camera is faster)

2. In Alexa Show Mode : wakes by power button or Alexa word, but no camera wake up function.

 

I don't really understand why there is so much inconsistencies between each mode. Can anybody explain how Show Mode should work or how to set it properly? 

 

Thanks 

 

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1 Posts

01-16-2020

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep * Screensaver

2020-02-04, 9:41 AM

Seems show mode is set as screensaver

Change settings for timeout under settings display and/or screensaver

Often it reverts to default 5 mins sleep after redocking/Bluetooth reconnect

and ugly green or blue bare alexa bacground. Hugely disappointing, half baked, dysfunctional alexa show mode integration. System constantly reverts back to non workable state.

Annoying

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Re: Smart Tab P10 with Alexa Show Screen Goes to Sleep * Screensaver

2020-02-04, 13:49 PM

Exactly ... I really can't understand how the "smart" tab and "smart" dock can't maintain connectivity while they are docked together. Every few hours I hear the "ding" notification indicating that they have lost bluetooth connection and then another ding when/if they automatically reconnect. Sometimes I get the white screen with a "Something Went Wrong" message emblazoned acrossed it, and I have to remove the tablet, unplug the dock for 10 seconds, plug it back in and replace the tablet, then go through the pairing process with 2 screens of "allow" tablet and dock to pair. So much for "Smart". Then I usually have to reconfigure the background because the slideshow doesn't return ... and reconfigure the display timeout because it has gone back to the 5 minute sleep setting. Beyond frustrating.

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16 Posts

02-03-2020

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Re:Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-05-24, 7:19 AM
Hello, For a while I thought the camera wake function was solved since Alexa was waking up by camera every time somebody walked into the room. That was until I received the last software update this week and now Alexa goes to sleep after 5 minute and the hole Show Mode experience goes to trash again. What is the point of having an Alexa Display or Show Mode if the screen goes to sleep. Does anybody know how to re-eneable camera wake function on M10 tablet? Thanks
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19 Posts

12-20-2019

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Re:Smart Tab P10 with Alexa Show Screen Goes to Sleep

2020-05-24, 19:29 PM
I received the following response from the tech team, re screen timeout defaulting to 5 minutes each time bluetooth connection was lost and reconnected: "Firstly, we want to communicate to you that the “display timeout” settings were designed to reset every time when the tablet is docked. Since when tablet is docked, we hope to maximize the user scenario of Alexa Show Mode, including the display settings."
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