Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Smart HomeLenovo Smart Tablets with Amazon Alexa
All Forum Topics
Options

13 Posts

08-19-2019

United States of America

17 Signins

157 Page Views

  • Posts: 13
  • Registered: ‎08-19-2019
  • Location: United States of America
  • Views: 157
  • Message 21 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-23, 20:45 PM

Hello again,

A few days ago my M10 was upgraded to system version:

TB-X505F_S001032_190920_ROW

And that only made matters worse.

For example, an update for Amazon Prime Video, also Amazon Music, failed to install.

And following the previously mentioned fixes here were futile.

I can no longer disable Chrome and install any Amazon apps, installing the Samsung browser didn't help any, and selecting auto start apps via Tablet Manager was impossible because Chrome has been removed from those pages.

I tried to initiate a return, but I'm outside the 30 days since shippment window. Only a 30 day warrenty? I thought is was a year. So now it looks like I'm stuck with this piece of garbage. Live and learn ^^

Anyway, if anyone has anymore ideas, I'd sure like to see them.

Thanks

Reply
Options

14 Posts

10-24-2019

China

31 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: China
  • Views: 129
  • Message 22 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-25, 1:53 AM

I'm very sorry that our products have cause you trouble.
I have received your feedback and communicated with R & D. We will resolve this issue as soon as possible.

Reply
Options

13 Posts

08-19-2019

United States of America

17 Signins

157 Page Views

  • Posts: 13
  • Registered: ‎08-19-2019
  • Location: United States of America
  • Views: 157
  • Message 23 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-25, 20:51 PM

Thank you LemonSong, and if there's anything I can do to help, please let me know.

 

BTW, sorry for my terse post.

 

Reply
Options

2 Posts

10-26-2019

India

2 Signins

31 Page Views

  • Posts: 2
  • Registered: ‎10-26-2019
  • Location: India
  • Views: 31
  • Message 24 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-26, 14:13 PM

Hi, is the update available yet? I could install prime first time but kept crashing every few minutes. I uninstalled and since then unable to install prime or any Amazon apps. After downloading error comes that it cant be installed

Reply
Options

4 Posts

10-13-2019

Poland

6 Signins

41 Page Views

  • Posts: 4
  • Registered: ‎10-13-2019
  • Location: Poland
  • Views: 41
  • Message 25 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-26, 18:45 PM

LemonSong  

could you give me the source from where I can download the previous version of ROM 1030 I currently have tb-x505f-s001032_190920_ROW. And I can't use it normally. The tablet constantly closes the application, no matter if it's a browser or a camera or something else.

Reply
Options

14 Posts

10-24-2019

China

31 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: China
  • Views: 129
  • Message 26 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-28, 1:03 AM

Can you provide the system info screenshot? Maybe this is a new issue, that I need some important info to let R & D analysis and resolve.

Reply
Options

14 Posts

10-24-2019

China

31 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: China
  • Views: 129
  • Message 27 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-28, 1:05 AM

I'm very sorrt that the new software image have the issue that user cannot install Amazon's apps sometimes and we are trying to resolve this issue and release new software as soon as possible.

Reply
Options

2 Posts

10-26-2019

India

2 Signins

31 Page Views

  • Posts: 2
  • Registered: ‎10-26-2019
  • Location: India
  • Views: 31
  • Message 28 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-28, 15:14 PM

@LemonSong

No specific message. As attached

Reply
Options

14 Posts

10-24-2019

China

31 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎10-24-2019
  • Location: China
  • Views: 129
  • Message 29 of 130

Re: Tab M10 unable to install Amazon apps

2019-10-29, 1:29 AM

Thanks for your reply.

We have already known the situation of this problem and are currently processing it. 

Reply
Options

2 Posts

11-01-2019

United States of America

4 Signins

17 Page Views

  • Posts: 2
  • Registered: ‎11-01-2019
  • Location: United States of America
  • Views: 17
  • Message 30 of 130

Re: Tab M10 unable to install Amazon apps

2019-11-01, 23:29 PM
Any idea when/if this will be resolved? I just bought this tablet and to find it cannot install most of the apps I bought it for is troubling. Especially since I talked to your customer service today and they sent me to google who sent me back to your customer service who in turn insisted it's an Amazon issue.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms