08-20-2019 12:23 PM
Hello, I recently purchased a Lenovo Tab M10, and I am unable to install Amazon apps.
When I try to install Amazon Prime Video, all I get is a spinning orange circle when I try to open it.
Amazon Music just stalls at the opening page, and Amazon for Tablets just gives me a spinning white circle when I try to open it.
I have had no problems installing other apps.
I have so far done a Factory Reset, but that has not helped.
Could someone please help? Thank you.
09-02-2019 06:05 AM
09-02-2019 06:10 PM
Hey thanks for the reply, UncleBuck.
Sorry that I can't offer any help, but it's good to know I'm not the only one with this problem.
Hopefully Lenovo technical will be able to take a look at this soon.
09-22-2019 02:28 PM
09-25-2019 04:06 AM
It has something to do with chrome browser. If you force stop and disable your chrome browser.nthis will allow your Amazon apps to all work properly. The factory installed chrome browser has no issues but once it updates it prevents apps from opening . I just installed another browser and issue is resolved. Or maybe you can enable you chrome aftermand prevent updates to it .
09-26-2019 08:01 AM
Thank you Jellydoughnut!
Okay, here's what I did:
Installed Amazon for Tablets. This failed to open as before.
Disabled / uninstalled Chrome. Now Amazon for Tablets worked!
Next I installed Amazon Music and Prime Video. Both of those now seemed to work!
Enabled / reinstalled Chrome. Amazon for Tablets broke again, however, Amazon Music and Prime Video now seemed to be working.
So 2 out of 3 is better than nothing I guess.
If future updates to Chrome continue to cause breakage, then I'll switch to another browser.
Jellydoughnut, do you mind sharing which browser you selected?
09-26-2019 10:39 AM
This worked for me:
installed Amazon app, video, etc. Was able to sign in and they worked. Installed Firefox browser to use instead of chrome. Will use that for now.
Thank you for figuring this out!