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MarkWAZ
Fanfold Paper
Posts: 12
Registered: ‎08-19-2019
Location: US
Views: 682
Message 21 of 83

Re: Tab M10 unable to install Amazon apps

Hello again,

A few days ago my M10 was upgraded to system version:

TB-X505F_S001032_190920_ROW

And that only made matters worse.

For example, an update for Amazon Prime Video, also Amazon Music, failed to install.

And following the previously mentioned fixes here were futile.

I can no longer disable Chrome and install any Amazon apps, installing the Samsung browser didn't help any, and selecting auto start apps via Tablet Manager was impossible because Chrome has been removed from those pages.

I tried to initiate a return, but I'm outside the 30 days since shippment window. Only a 30 day warrenty? I thought is was a year. So now it looks like I'm stuck with this piece of garbage. Live and learn ^^

Anyway, if anyone has anymore ideas, I'd sure like to see them.

Thanks

Lenovo Employee LemonSong
Lenovo Employee
Posts: 14
Registered: ‎10-24-2019
Location: CN
Views: 599
Message 22 of 83

Re: Tab M10 unable to install Amazon apps

I'm very sorry that our products have cause you trouble.
I have received your feedback and communicated with R & D. We will resolve this issue as soon as possible.

MarkWAZ
Fanfold Paper
Posts: 12
Registered: ‎08-19-2019
Location: US
Views: 558
Message 23 of 83

Re: Tab M10 unable to install Amazon apps

Thank you LemonSong, and if there's anything I can do to help, please let me know.

 

BTW, sorry for my terse post.

 

RSN78
Paper Tape
Posts: 2
Registered: ‎10-26-2019
Location: IN
Views: 545
Message 24 of 83

Re: Tab M10 unable to install Amazon apps

Hi, is the update available yet? I could install prime first time but kept crashing every few minutes. I uninstalled and since then unable to install prime or any Amazon apps. After downloading error comes that it cant be installed

novina
Paper Tape
Posts: 3
Registered: ‎10-13-2019
Location: PL
Views: 529
Message 25 of 83

Re: Tab M10 unable to install Amazon apps

LemonSong  

could you give me the source from where I can download the previous version of ROM 1030 I currently have tb-x505f-s001032_190920_ROW. And I can't use it normally. The tablet constantly closes the application, no matter if it's a browser or a camera or something else.

Lenovo Employee LemonSong
Lenovo Employee
Posts: 14
Registered: ‎10-24-2019
Location: CN
Views: 476
Message 26 of 83

Re: Tab M10 unable to install Amazon apps

Can you provide the system info screenshot? Maybe this is a new issue, that I need some important info to let R & D analysis and resolve.

Lenovo Employee LemonSong
Lenovo Employee
Posts: 14
Registered: ‎10-24-2019
Location: CN
Views: 475
Message 27 of 83

Re: Tab M10 unable to install Amazon apps

I'm very sorrt that the new software image have the issue that user cannot install Amazon's apps sometimes and we are trying to resolve this issue and release new software as soon as possible.

RSN78
Paper Tape
Posts: 2
Registered: ‎10-26-2019
Location: IN
Views: 444
Message 28 of 83

Re: Tab M10 unable to install Amazon apps

@LemonSong

No specific message. As attached

Lenovo Employee LemonSong
Lenovo Employee
Posts: 14
Registered: ‎10-24-2019
Location: CN
Views: 429
Message 29 of 83

Re: Tab M10 unable to install Amazon apps

Thanks for your reply.

We have already known the situation of this problem and are currently processing it. 

k123456789
What's DOS?
Posts: 2
Registered: ‎11-01-2019
Location: US
Views: 315
Message 30 of 83

Re: Tab M10 unable to install Amazon apps

Any idea when/if this will be resolved? I just bought this tablet and to find it cannot install most of the apps I bought it for is troubling. Especially since I talked to your customer service today and they sent me to google who sent me back to your customer service who in turn insisted it's an Amazon issue.

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