Welcome to the Community Forums.
Hi @Carridice123.
I'm sorry to read that your screen had an issue.
I have some steps here that can tell if this can be a potential hardware failure. These steps are not potential fix but rather doing these steps will confirm if this is a hardware issue.
Try connecting an external monitor to your laptop's HDMI port and then observe if the screen flickering/glitching/lines on laptop LCD will also show up or be duplicated on the external monitor you've connected.
If the external monitor shows fine display in contrast to laptop LCD, then the laptop has potential screen issue.
Try booting to Novo Menu or BIOS as well then observe if the laptop screen issue (glitch, flickering, lines, distortion, etc) will occur.
Don't forget to test this in battery mode and when connected to ac adapter.
Perform a static discharge/power cycle
- Remove all cables connected to the device (power cable, hdmi, external mouse, external keyboard, etc)
- Be sure device is switched off / powered off
- Press and hold down the power button for 60 seconds
- When done, re-attach all cables
- Attach the ac adapter and let the unit charge for about couple of minutes
Boot through Novo button
- Locate your machine's Novo button from the either sides. Check this knowledge base showing how it would look like: https://support.lenovo.com/ph/en/solutions/ht062552-introduction-to-novo-button-ideapad
- Click this by using an unfolded paperclip or anything similar that would fit.
- Machine should power up and boot straight to Novo Menu.
- Navigate and select using the arrow keys to BIOS Set Up.
Take a moment and observe if the said display issue (flickering, glitch, lines, distortion, etc) will also occur within this BIOS interface, if you will still be able to see anything clear in the BIOS at all.
Lastly, tilt or move the screen backwards and forwards to see if the screen will be triggered to respond with screen glitch/flickering by this LCD movement.
If the screen flickering showed up in bios and still present when moving the screen, then this is possibly hardware failure.
Was the BIOS clear and visible? Or are you still seeing the glitch in BIOS?
Let us know how it goes.
Regards.
Dex