cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JsLbn
What's DOS?
Posts: 3
Registered: ‎11-12-2019
Location: NL
Views: 270
Message 1 of 5

Camera not working on S540-15IWL GTX

The Camera on my device is not working, it used to work for a while in the beginning, no idea what caused it to stop as I didn't use it that often.

 

HW ID: USB\VID_13D3&PID_56B2&REV_1711&MI_00

W10 1809 ENT (17763.805)

 

I've tried installing windows updates, the latest camera driver from Lenovo, rebooting etc, but keep having the same error image as uploaded in any software that uses the camera. 

 

Obviously the hardware switch has no influence either, and I've ensured the W10 privacy settings are set to allow all apps to access the webcam.

 

any ideas or should I RMA for warranty? Smiley Happy

 

Highlighted
Lenovo Employee Samcheng
Lenovo Employee
Posts: 30
Registered: ‎03-07-2019
Location: CN
Views: 261
Message 2 of 5

Re: Camera not working on S540-15IWL GTX

Hi,

 

welcome to lenovo forums.

 

seems your Camera is disabled

 

could you please check the Camera settings in Lenovo Vantage app? if it was disabled by Vantage?

 

 

Thanks,

Sam

JsLbn
What's DOS?
Posts: 3
Registered: ‎11-12-2019
Location: NL
Views: 246
Message 3 of 5

Re: Camera not working on S540-15IWL GTX

I do not have the Lenovo Vantage app installed, is that a requirement for the camera to function?

JsLbn
What's DOS?
Posts: 3
Registered: ‎11-12-2019
Location: NL
Views: 243
Message 4 of 5

Re: Camera not working on S540-15IWL GTX

Looks like installing the Vantage app did the trick, thanks for the tip! 

Lenovo Employee Samcheng
Lenovo Employee
Posts: 30
Registered: ‎03-07-2019
Location: CN
Views: 239
Message 5 of 5

Re: Camera not working on S540-15IWL GTX

Glad to serve you。

Is your Camera work well now? if yes, Would you please mark the topic to "resolved"?

 

thanks a lot.

Check out current deals!


Shop current deals

Top Kudoed Authors