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11-13-2019

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Camera not working on S540-15IWL GTX

2019-11-13, 7:06 AM

The Camera on my device is not working, it used to work for a while in the beginning, no idea what caused it to stop as I didn't use it that often.

 

HW ID: USB\VID_13D3&PID_56B2&REV_1711&MI_00

W10 1809 ENT (17763.805)

 

I've tried installing windows updates, the latest camera driver from Lenovo, rebooting etc, but keep having the same error image as uploaded in any software that uses the camera. 

 

Obviously the hardware switch has no influence either, and I've ensured the W10 privacy settings are set to allow all apps to access the webcam.

 

any ideas or should I RMA for warranty? :)

 

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48 Posts

03-08-2019

CN

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Re: Camera not working on S540-15IWL GTX

2019-11-13, 8:09 AM

Hi,

 

welcome to lenovo forums.

 

seems your Camera is disabled

 

could you please check the Camera settings in Lenovo Vantage app? if it was disabled by Vantage?

 

 

Thanks,

Sam

0 person found this solution to be helpful.

This helped me too

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3 Posts

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Re: Camera not working on S540-15IWL GTX

2019-11-13, 8:52 AM

I do not have the Lenovo Vantage app installed, is that a requirement for the camera to function?

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3 Posts

11-13-2019

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Re: Camera not working on S540-15IWL GTX

2019-11-13, 8:57 AM

Looks like installing the Vantage app did the trick, thanks for the tip! 

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48 Posts

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Re: Camera not working on S540-15IWL GTX

2019-11-13, 9:24 AM

Glad to serve you。

Is your Camera work well now? if yes, Would you please mark the topic to "resolved"?

 

thanks a lot.

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05-12-2020

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Re:Camera not working on S540-14IWL GTX

2020-05-12, 4:10 AM

The Camera on my device is not working, it used to work for a while in the beginning, It stopped 2 weeks ago while trying to use webex.

 

 

I've tried installing windows updates, the latest camera driver from Lenovo, rebooting, uninstalling the device and now I trying to look for the device driver. I think I need to reinstall first and maybe that will resolve it? 

 

I've ensured the W10 privacy settings are set to allow all apps to access the webcam.

 

Could you help me with the correct driver?

 

Thanks

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Re:Camera not working on S540-15IWL GTX

2020-05-13, 3:05 AM

Hi,

 

The Camera on my device seems working but I only see a black screen, it used to work though and only two weeks ago that it started not working.

 

 

I've tried installing windows updates, the latest camera driver from Lenovo, rebooting etc, but keep having the same black screen. So I uninstall it and now im trying to re-install it and could not find the right driver for integrated camera. 

 

I've ensured the W10 privacy settings are set to allow all apps to access the webcam.

 

Help please :)

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Re:Camera not working on S540-15IWL GTX

2020-05-13, 3:37 AM

Hi,

 

Please let me double confirm whether your machin is S540-15IWL GTX?

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/s540-15iwl-gtx/downloads/DS540271

 

This package provides Camera Driver and is supported on S540-15IWL GTX and running the following Operating Systems: Windows 10 (64-bit)

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