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4 Posts

08-19-2013

los angeles, ca

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Can you charge the S10 battery with a USB coord?

2013-08-20, 18:41 PM

As with many users, my charging coord began smoking, sizzling, and melting on me (and giving me a heart attack).  I have charged many devices FROM my S10 before, so I assumed that I could charge TO the S10 battery from a different device.  But it is not charging!  Is this possible?  Or do I have to buy a new charger AND a new battery?

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110 Posts

05-28-2013

TP Egypt

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Re: Can you charge the S10 battery with a USB coord?

2013-08-21, 10:16 AM

Dear gmikeyg

 

Welcome to Lenovo forums

 

unfortunately you wont be able to charge from the USB and I think you will need to buy a new charger for further assistance kindly contact the below numbers

USA.png

Thanks

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110 Posts

05-28-2013

TP Egypt

117 Signins

1162 Page Views

  • Posts: 110
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  • Message 2 of 5

Re: Can you charge the S10 battery with a USB coord?

2013-08-21, 10:16 AM

Dear gmikeyg

 

Welcome to Lenovo forums

 

unfortunately you wont be able to charge from the USB and I think you will need to buy a new charger for further assistance kindly contact the below numbers

USA.png

Thanks

0 person found this solution to be helpful.

This helped me too

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4 Posts

08-19-2013

los angeles, ca

4 Signins

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  • Posts: 4
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Re: Can you charge the S10 battery with a USB coord?

2013-08-21, 15:24 PM
Thanks, but I think I would rather not own one of your chargers after my last experience with them. They are dangerous and I was lucky I was next to the computer when it happened. As a representative of the company, how can you just gloss over the fact that the charger cord from your company nearly burnt my house down without addressing this?
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8095 Posts

11-19-2007

United States of America

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Re: Can you charge the S10 battery with a USB coord?

2013-08-22, 22:09 PM

gmikeyg,

 

First, yes we are concerned whenever there is a report of this nature.

 

You started your message with a supposition that there is a widespread issue with AC adapters.  To the best of my knowledge, there is not.   There is always possibility for a short caused by a pinched or broken, wire, damaged DC socket on the system etc, and these do occur on occassion and do get reported online.

 

If you are using the Lenovo charger to charge the battery on the S10, and the Lenovo charger or laptop failed, please unplug the system, remove the battery,  call support and report your melted cord.    We have safety protocols in place and can evaluate the parts and take appropriate action.  

 

From your initial post, it was not clear as to the circumstances under which you had a problem with the charger.  What, if anything was attached to the S10 when plugged in to charge?  What charge level was the battery?  Was the system on or powered off?   Where did the cord melt?  Between the "brick" and the laptop, at the plug that goes into the laptop, or between the "brick" and the wall?   You appeared to be asking if you could use the USB ports to charge the system, and our support specialist indicated correctly that you cannot do this, and also provided the numbers for support which would be best path to get the adapter issue addressed and perhaps your system checked out as well.

 

Please do contact support .

 

Best regards,


Mark

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4 Posts

08-19-2013

los angeles, ca

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Re: Can you charge the S10 battery with a USB coord?

2013-08-23, 0:05 AM
Hi Mark,

"You started your message with a supposition that there is a widespread issue with AC adapters. To the best of my knowledge, there is not." A: There is a selection of third party chargers available online with the same problems that I had with your charger.

"You appeared to be asking if you could use the USB ports to charge the system, and our support specialist indicated correctly that you cannot do this..." Yes, I am trying to find a way to charge the computer without using one of your chargers.

It is not clear if you want me to answer all of your questions or if you want me to contact support instead.

Thanks,

GmikeyG
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