12-05-2016 07:53 AM
I have just purchased a U310 Ideapad runnning windows 10 home, the first thing I did was take an image of the hard drive of the device in its state as just purchased ie without setting up the device or booting into the OS. I then proceeded to setup the device and all was well, I removed a lot of the bloatware but for some reason restored the saved image I had previously taken back onto the device obviously over writing the partitions which were there originally. Now OKR fails to find the original factory image, when I select the restore from initial backup option I get the message 'the program cannot restore the system partition because its structure is incorrect. You may have to recreate the partition to continue.'
I am sure it is some easy fix to one of the partitions or something as I couldn't have done that much of a change, has anyone any ideas ?
12-05-2016 01:24 PM
Hi cr355 ,
Welcome to the Community Forums.
To utilize the features of the OneKey Recovery system (page 37), your hard disk already includes a hidden partition by default to store the system image file and the OneKey Recovery system program files. This default partition is hidden for security reasons, which explains why the available disk space is less than the stated capacity.
In cases that this hidden partition got changed or moved as common reason for failure on image structure that can only be restored thru sending factory depot. If failure of such OKR features for other reasons that maybe unknown then best to call in technical support for options like sending a OEM installer media for you.
A complete clean installations Windows 10 home can always be done (for a bigger working space) without any third party software at anytime and with the drivers and applications available for users from the support site and from Microsoft Store using the keyword lenovo.
I hope this help answer your query.
Update us how it goes best for you.
12-06-2016 02:13 AM
Hello and thanks for the welcome and the reply !
I did call Lenovo technical but tbh I found them useless, I have done some research and I have managed to fix this issue myself. I have requested the original setup media from Lenovo but still as yet heard nothing. So far I am impressed with my laptop but not Lenovo technical support, . .. .. I am no techie but if I can fix this simple issue and they can't it doesn't install much confidence in them for future issues.
12-06-2016 06:04 AM
Hi cr355 ,
As previously suggested :
"If failure of such OKR features for other reasons that maybe unknown then best to call in technical supportfor options like sending a OEM installer media for you. "
If the user intently change original configuration of the operating system , this may void the software agreement with the OEM factory restore features set as users responsibility and choice. Having a OEM recovery media would place same OEM softwares back anyways and the hardware warranty would still be in effect.
Nowadays since product key is embedded on the hardware , other users simply do their own clean installation of Windows that you can download and use at anytime (very useful if you decide to upgrade or replace your harddrive) and have the entire capacity without any hidden partition occupying space and no OEM or 3rd party software to worry about.
Hope this helps answer your other questions too.
You can always have our community here along with fellow users to share ideas and tips.