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Hersh
What's DOS?
Posts: 4
Registered: ‎04-29-2014
Location: Toronto
Views: 20,871
Message 1 of 22

Ideapad S415 Touch - touch screen stopped working

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck.

 

The system properties does see the touch capability.

 

Suggestions?

 

Thanks.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 20,632
Message 2 of 22

Re: Ideapad S415 Touch - touch screen stopped working

hi Hersh,

 

Welcome to Lenovo Community Forums!

 

First do a Power Drain 

     (If the battery is removable)

            Remove AC and Battery and hold the power button down for 15 sec.

               Turn the computer back on and see if the Touch capability is now detected under System Properties,

                  If not

         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.

       Lenovo Technical Team

 

Regards

Solid Cruver



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Hersh
What's DOS?
Posts: 4
Registered: ‎04-29-2014
Location: Toronto
Views: 20,611
Message 3 of 22

Re: Ideapad S415 Touch - touch screen stopped working

Thank you for the suggestion.

 

Before I did the power drain I decided to run a "Chkdsk" from an elevated command prompt and either that fixed the problem or your suggestion fixed it.

 

Much appreciated!

Meeraja
What's DOS?
Posts: 2
Registered: ‎10-10-2014
Location: India
Views: 18,645
Message 4 of 22

Re: Ideapad S415 Touch - touch screen stopped working

May I know what is the solution for this issue please.

 

 

Hersh
What's DOS?
Posts: 4
Registered: ‎04-29-2014
Location: Toronto
Views: 18,637
Message 5 of 22

Re: Ideapad S415 Touch - touch screen stopped working

First try running a "chkdsk /r" from a command prompt as administrator (Start-cmd-right click on cmd-run as administrator). If that doesn't work try Solid Cruzer's suggestion above. One of these worked for me. Coincidentally, it's happened again and I will try the same fix myself.
Meeraja
What's DOS?
Posts: 2
Registered: ‎10-10-2014
Location: India
Views: 18,569
Message 6 of 22

Re: Ideapad S415 Touch - touch screen stopped working

It says that I don't have privilege to run this.


Hersh
What's DOS?
Posts: 4
Registered: ‎04-29-2014
Location: Toronto
Views: 18,531
Message 7 of 22

Re: Ideapad S415 Touch - touch screen stopped working

Your account on your computer my be an "administrator" account. If it isn't, you must log into your PC from one.  In addition you must also run the chkdsk command from an elevated command prompt, ie, when right click on the "cmd" command and choose "run as administrator".

lmontero22
What's DOS?
Posts: 1
Registered: ‎12-12-2014
Location: Costa Rica, Puntarenas, Golfito, Puerto Jiménez
Views: 17,393
Message 8 of 22

Re: Ideapad S415 Touch - touch screen stopped working

Hello,

 

I have 2 Lenovos, both of them are S415. The first one already has about 2 or 3 months of having it's touchscreen useless. And now just a couple of days ago I started having the same problem in my personal Lenovo S415. I've tried both, a chkdsk /r and the power drain and none of those are working for me.

 

Can somebody help me please.

I'm so disappointed about Lenovo, in the last year I placed my full trust in this brand because of all the good comments around the Internet and I bought three pcs: 2 Lenovo S415 and 1 Yoga 2 11. Sadly I've already had problems with both S415. Luckily no problems YET with the Yoga 2 but now I'm thinking I wouldn't be surprised if in the next few months I get some problems even with the Yoga 2.

 

I've also tried to reset the calibration of the touch screen and wasn't able to do it, apparently it has the factory settings. Please, someone with another solution, I would greatly appreciate your help.

 

Thanks,

Luis Daniel

charleslwilcox
What's DOS?
Posts: 3
Registered: ‎04-23-2015
Location: us
Views: 15,590
Message 9 of 22

Re: Ideapad S415 Touch - touch screen stopped working

The touchscreen on my S415 Lenovo Laptophas stopped working. Have tried many things.  I am having a terrrible time trying to get a response from Lenovo. Is anyone out there?? This will probably be my first and last Lenovo product. Really disgusted!!

 

Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 15,091
Message 10 of 22

Re: Ideapad S415 Touch - touch screen stopped working

In response to customer reports, Lenovo completed an investigation into touch panels on S415 laptops that stop working.

 

If your laptop is within warranty, and no other damage has occurred, please contact Lenovo Service for support and reference Service TIP SF15-I0005/ HT102933.

 

Thank you,

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