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Paper Tape
Posts: 1
Registered: ‎10-06-2016
Location: GB
Views: 1,126
Message 1 of 2

Ideapad U310 Sound Issues

Hi all,

I've been having some sound issues with my Ideapad U310 for a while now, and any help would be appreciated. 

Initially, no sound came out of the speakers, but if I plugged heaphones into the audio jack I could still hear sound through the headphones. Unfortunately, now there is no sound from either the speakers or the headphones. 

To address this, I've tried disabling sound enhancements through playback devices. I've tried installing the latest drivers for Intel Display Audio and Conexant Smart Audio HD. I've also attempted deleting these drivers (both together, then one at a time) and then installing manually/letting Windows install them. 

Unfortunately the nearest factory reset goes back to a time when the sound was not working. 

None of this appears to work. I'm wondering it whether it could be a hardware issue, since the USB drive next to the audio jack does not work either and what with the headphones initially still working. 

I'm running Windows 10, 64 bit. 

Any tips or advice would be greatly appreciated. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,063
Message 2 of 2

Re: Ideapad U310 Sound Issues

Hi there, Spruce          -


Thank you for writing in to the Lenovo Forum - happy to have you here today.


You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.


Uninstall the audio drivers from device manager. Also, update the BIOS


Update us how it goes.







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