12-12-2015 08:18 PM
Howe are you?
I accidently deleted factory installed Windows program preinstalled on my computer.
is there anyway you can send me a link to down load?
it is Windows 7 and I can provide serial# if necessary.
12-12-2015 09:34 PM - edited 12-12-2015 09:35 PM
Hi kimuh72 ,
Welcome to the Community.
Keep your Serial number confidential.
Did you clean install windows reformatting the entire harddrive before or just an in place install?
The factory image resides on a hidden partion on the harddrive and can only be restored on the depot facility.
No harm on trying if it is still working right .
Turning off your pc , then press the Novo key (page 28) ,
System recovery on the menu
You may order your Recovery media set by calling support
Check your warranty coverage specially if the harddrive broke for repair .
Else, you can download windows
For the drivers needed , its all free for download.
Hope this post helped you and gave you idea to proceed.
Just reply back and let us know how it goes.
** Edit notes: added links for reference on highlighted terms **
12-31-2016 08:46 AM