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What's DOS?
Posts: 2
Registered: ‎09-08-2014
Location: United States
Message 1 of 4 (301 Views)

Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

I am having issue with my Ideapad U510 Battery. It's plugged in, but not getting charged. on the battery icon, it's showing up as " 4% avaialble (plugged in , charging) "  - but not getting charged. This issue started couple of days ago and so far i have tried few options but no success yet ( restarted the computer, changed few options in lenovo energy management, unplugged teh power for couple of minutes). since last couple of days, it's showing 4% available charge(although plugged in). Has any in the forum encountered this issue ? Any help is greatly appreciated. 

Support Specialist
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Message 2 of 4 (284 Views)

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

[ Edited ]

hi prad,

 

Welcome to the Lenovo Forums.

 

 Can you try the following:

1. Turn off the computer but let the AC adapter remain plugged-in.

2. While the computer is off, let the battery charge for about an hour or two and observe the light indicators. When finished, turn on the computer check the battery status.

 

Link to picture

 

 If the battery still stays at 4% and the battery notification is still "Plugged-in, charging" then I recommend you contact lenovo and report the issue as you most likely need to get the battery replaced.

 

Support phone list

 

 

Regards



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What's DOS?
Posts: 2
Registered: ‎09-08-2014
Location: United States
Message 3 of 4 (267 Views)

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

I followed the instructions (1 and 2). Here is what I get now

a. Battery status indicator is solid white.
b. batter icon now states " 2% available (Plugged in, Not charging)

Please advise

Thanks
Support Specialist
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Message 4 of 4 (252 Views)

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

hi prad,

 

From your findings, I suspect that the battery is failing -- which explains why it's not holding the charge.

 

Batteries fail over time due to heat, age, and daily use, In this case, I recommend you contact lenovo on how to go about getting a new battery.

 

Support phone list

 

 

Regards



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