cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
prad
What's DOS?
Posts: 2
Registered: ‎09-08-2014
Location: United States
Views: 321
Message 1 of 4

Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

I am having issue with my Ideapad U510 Battery. It's plugged in, but not getting charged. on the battery icon, it's showing up as " 4% avaialble (plugged in , charging) "  - but not getting charged. This issue started couple of days ago and so far i have tried few options but no success yet ( restarted the computer, changed few options in lenovo energy management, unplugged teh power for couple of minutes). since last couple of days, it's showing 4% available charge(although plugged in). Has any in the forum encountered this issue ? Any help is greatly appreciated. 

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 304
Message 2 of 4

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

hi prad,

 

Welcome to the Lenovo Forums.

 

 Can you try the following:

1. Turn off the computer but let the AC adapter remain plugged-in.

2. While the computer is off, let the battery charge for about an hour or two and observe the light indicators. When finished, turn on the computer check the battery status.

 

Link to picture

 

 If the battery still stays at 4% and the battery notification is still "Plugged-in, charging" then I recommend you contact lenovo and report the issue as you most likely need to get the battery replaced.

 

Support phone list

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebppl and Twitter!

prad
What's DOS?
Posts: 2
Registered: ‎09-08-2014
Location: United States
Views: 287
Message 3 of 4

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

I followed the instructions (1 and 2). Here is what I get now

a. Battery status indicator is solid white.
b. batter icon now states " 2% available (Plugged in, Not charging)

Please advise

Thanks
Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 272
Message 4 of 4

Re: Ideapad U510 Battery Issue stuck at 4%(plugged in , charging) - but not getting charged

hi prad,

 

From your findings, I suspect that the battery is failing -- which explains why it's not holding the charge.

 

Batteries fail over time due to heat, age, and daily use, In this case, I recommend you contact lenovo on how to go about getting a new battery.

 

Support phone list

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebppl and Twitter!

Top Kudoed Authors