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entwistling
Paper Tape
Posts: 3
Registered: ‎05-30-2016
Location: US
Views: 871
Message 1 of 3

Ideapad u410 touch certain keys not working

Hello! I'm hoping someone here might be able to help me.

 

I'm running on Windows 8.1. Tonight, certain keys on my keyboard stopped working. These are the: 5, 6, ~,F1, F2, +/=, -/_, home and end keys. The touchsceen keyboard still works, and an extenal keyboard plugged in also works. I have already tried uninstalling the driver and there are no updates available.

 

Prior to this happening, I did have a brief glitch where the number 6 kept slipping in randomly while I typed. I assumed it to be stuck, but, well...now it isn't working at all. Could it be a physical issue with the keyboard? These are pretty random keys to go out all at once. 

 

Thanks very much!

 

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 844
Message 2 of 3

Re: Ideapad u410 touch certain keys not working

Welcome to the Lenovo Community !

 

From what you have described and tried already I suspect the keyboard is faulty and needs to be replaced.  If you are comfortable working inside your laptop, replacing the keyboard is a relatively easy and inexpensive task that you can do in an hour or two.  Since the fan and heat sink will have to be removed to access a keyboard screw it will be a good opportunity to clean the fan and apply some new thermal paste.  Keyboard replacements can be readily found on eBay at a good price.  Your model's Hardware Maintenance Manual will explain the dis-assembly for accessing the keyboard.  Here is a link to that manual for your reference....

 

https://download.lenovo.com/consumer/mobiles_pub/ideapad_u310_u410_hmm_1st_edition_mar_2012_english....

 

If you are not comfortable working with your laptop then I would contact a local computer repair center in your area for the replacement.  Since your computer is no longer under warranty the repair can be done anywhere. 



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entwistling
Paper Tape
Posts: 3
Registered: ‎05-30-2016
Location: US
Views: 840
Message 3 of 3

Re: Ideapad u410 touch certain keys not working

Thanks very kindly! I thought that might be it, but I don't know computers beyond a basic level and wanted to check in with other people before I bought a replacement. Appreciate it!

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