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videguzman
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Posts: 10
Registered: ‎06-28-2013
Location: Philippines
Views: 530
Message 1 of 12

Internet goes off whenever i connect my external hdd on a usb3.0 port

Internet goes off whenever i connect my external hdd on a usb3.0 port.

 

Lenovo U410

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 512
Message 2 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Dear videguzman

 

Welcome in Lenovo fourms

 

For such issues please try system resotre using the latest restore point

 

Please let me know if there is anything else needs to be clarified 

 

Thanks

Alaa



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videguzman
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Registered: ‎06-28-2013
Location: Philippines
Views: 500
Message 3 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Tried to restore, still nothing. I'm still lose internet whenever i connect my external hdd to usb 3.0. But thanks for the solution

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 482
Message 4 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Dear Videguzman

 

Please use the below link to download and install the latest update of the required drivers

 

Chipset : http://support.lenovo.com/en_EG/downloads/detail.page?DocID=DS028787

Wifi : http://support.lenovo.com/en_EG/downloads/detail.page?DocID=DS028799

Lan : http://support.lenovo.com/en_EG/downloads/detail.page?DocID=DS028774

 

Please let me know

 

Thanks

Alaa



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videguzman
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Posts: 10
Registered: ‎06-28-2013
Location: Philippines
Views: 462
Message 5 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Unfortunately, tried this as well and it still does not work. I actually did a factory default then updated all the drivers, and i still have same problem,

LenBlazer
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Registered: ‎05-09-2013
Location: US
Views: 456
Message 6 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port


@videguzman wrote:

Internet goes off whenever i connect my external hdd on a usb3.0 port.

 

Lenovo U410


Are you using ac or battery when this happen?

videguzman
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Posts: 10
Registered: ‎06-28-2013
Location: Philippines
Views: 422
Message 7 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Yes
LenBlazer
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Message 8 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port


@videguzman wrote:
Yes

I was asking you if you were using ac or battery when the problem occurred and you answered "yes". So does this mean you were using both at the same time?

videguzman
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Posts: 10
Registered: ‎06-28-2013
Location: Philippines
Views: 384
Message 9 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Oh, sorry. Using AC
LenBlazer
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Message 10 of 12

Re: Internet goes off whenever i connect my external hdd on a usb3.0 port

Can you provide details about your external drive? Like xxx TB, usb x.x, powered or not powered (ie using own power supply or just getting power from the usb port ). 

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