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Fanfold Paper
Posts: 10
Registered: ‎02-21-2013
Location: canada
Views: 1,700
Message 1 of 2

Keyboard Buttons (mute button etc, dont work)

I just got back my Lenovo u410 from futureshop after sending it in for service, and when I got home I noticed when I tired using the Keys from F1 to F12 the buttons font work. for example when I press the F1 key its suppose to be my volume on mute but instead it pops open internet explorer..



As well another thing not relating to this issue, I also noticed  between the bottom case and top case that there is small chipped corners and dinks randomly all around the laptop after receiving it from repair, I can provide photos for further clearance, but why the poor quality service? this give shows me that there is bad quality and handling from the manufacturer's end ...

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,669
Message 2 of 2

Re: Keyboard Buttons (mute button etc, dont work)


 hi MOH27,


According to your System User Guide

It might be that the hotkey is disabled.


When hotkey mode is disabled, you have to press the

Fn key and the appropriate hotkey to access

the corresponding hotkey function like you volume mute


You can refer to your system's userguide on how to set it back through BIOS. Turn on the system and start hitting F2. now go under Configuration tab,  check and make sure that the Hotkey mode is enabled.




If those damages are inflicted from Lenovo repair facility you can get the Lenovo Case number from future shop and report this damage on your system's Top cover to Lenovo Technical Support.


I'm pretty sure if this is Depot Departments fault Lenovo would do what is necessary to revert this.

You can contact Lenovo Technical Support.


Best Regards

Solid Cruver,


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