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Kelleng
Paper Tape
Posts: 2
Registered: ‎09-06-2017
Location: BR
Views: 776
Message 1 of 4

Lenovo IdeaPad u310 touch: broken screen.

Hello you all,

So I'm having this issue with my computer, I bought my laptop in 2014 and I got the screen broken due to malfunction of the hinges. I'd like to know if any of you know where I can get new screen assembly for my laptop. I know the warranty is really out of place, I tried to contact the Lenovo support in Brazil and they told me there's no part replacement available. 

Support Specialist
Posts: 7,067
Registered: ‎11-30-2015
Location: PH
Views: 755
Message 2 of 4

Re: Lenovo IdeaPad u310 touch: broken screen.

Hi Kelleng

 

Welcome to the Community Forums.

 

Using your serial number, get the LCD part number from here shown as LCD assemblies if you haven't yet.

You can try to check with Lenovo encompass if they would be able to ship it to your location.

Else, using the same part number to check availability from other resellers online like Ebay/ amazon/ alibaba verifying the return option just in case.

 

Another option is to check with any Lenovo Service centers if they have available parts or order it for you.

Likewise, you may also check any local service centers for the same option.

 

Hope this help answer your query.

 

Regards

 



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Kelleng
Paper Tape
Posts: 2
Registered: ‎09-06-2017
Location: BR
Views: 740
Message 3 of 4

Re: Lenovo IdeaPad u310 touch: broken screen.

Thank you for your support. Unfortunately, there's no assembly available at "Lenovo encompass". I found on Alibaba the LCD+touch for $90 + shipping cost. Also I found on USPCParts -which is a Chinese company the full assembly with hinges and such for $215 + free shipping. I know the price difference is slightly high, but I'm concerned about two things. Is it okay to buy things separately or it's better to get the full assembly? Is this website USPCPARTS trusting to buy things from it ( I so lots of bad reviews about it).

 

Thank you!

 

On Alibaba: https://www.alibaba.com/product-detail/Lcd-For-Lenovo-U310-Touch-Lcd_1774581205.html?spm=a2700.84433...

 

On USPCPARTS: (https://www.uspcparts.com/lenovo-ideapad-u310-touch-touchscreen-digitizer-and-lcd-assebmly-p-59780.h...)

Support Specialist
Posts: 7,067
Registered: ‎11-30-2015
Location: PH
Views: 735
Message 4 of 4

Re: Lenovo IdeaPad u310 touch: broken screen.

Hi Kelleng

 

Greetings.

 

Third party resellers can be a gamble that personally I would rather check locally for some refurbished U310 touch with viable screen selling online. Local service centers can be a good source and may also be able to test other panels that may work too. Return options are suggested for reseller orders.

 

Regards



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