09-05-2018 04:20 AM
Hi. I inherited an S21e-20 from my wife, who died suddenly earlier this year, and want to give it to my daughter for her birthday (today!). I don't have my wife's password so I can't get into windows and initiate a factory reset from there. I found online that it should be possible by pressing Fn + Esc and then the power-on button on start-up but nothing happens at all. Any ideas?
09-05-2018 08:40 AM
As per user manual here (page 19) :
Push-button reset can be launched using one of the following methods:
• Power button + Fn key + Esc key:
- Shut down the computer and wait at least five seconds.
- Press and hold the Fn key and the Esc key, then press the power button, until the Novo Menu appears on the screen.
- Select System Recovery to start refresh or reset the system.
While its turned off, it would be better holding the FN and ESC key down before pressing the power button.
Update us how it goes.