09-05-2014 10:38 AM
My arrived U430 Touch arrived on Monday the 25th of August. By Thursday the 28th I had realised it was faulty and I have since then being trying to organise returning it. Its been a series of vague communications and errors, for instance it appears I have now been given two seperate customer numbers. It's gotten to the stage were the team supposed to be providing me with a returns code have started ignoring me. When they were replying the emails were coming from "email@example.com". I'm wondering if anyone has any experience with this as I would really just like to have this resolved.
09-05-2014 10:50 AM
Depending on where you bought the product, there is generally a 30 Day return policy with the retailers that they will take DOA or malfunctioning systems back before an RMA process can even be initiated by a manufacturer. Contact the retailer where you purchased this system and you may get a better response. I have a feeling they aren't ignoring you, they are just stuck in that 30 day red tape where supervisors will not say yes and they can't create an RMA because of system bound rules.
09-05-2014 10:59 AM
You would want to contact the lenovo Ireland Store then rather than the technical support departments or customer service lines. Sometimes companies such as lenovo team up with retail partners who sell their products for them and as a result are not technically lenovo but using their name and take a percentage of revenue earned.