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Mossy3
Paper Tape
Posts: 2
Registered: ‎08-14-2017
Location: GB
Views: 1,893
Message 1 of 4

Lenovo U330 Touch hinge broken

Hi - new to the forum but I see others have had this problem.  The laptop has suddenly developed this fault (left hand side of the screen/hinge coming away).  We  have had the laptop just over two years (John Lewis purchase so we are over the warranty perioid).  I am trying to find out if it can be repaired and who I should take it or send it to.

 

Have approached local computer company (independent) and a company at this website http://www.lenovorepairer.co.uk/ to see if either can do it and how much it would cost.  Has anyone asked Lenovo directly to do repair and can it be done?

 

There seems to be a general fault which others have experienced and commented on - our laptop has been used very carefully so really disappointed with this fault.  I doubt I would get any joy from complaining to Lenovo but is it worth a try?

Any comments and experiences welcome.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,858
Message 2 of 4

Re: Lenovo U330 Touch hinge broken

Hello Mossy3

Thanks for using the Lenovo forums.


From what I remember, the U series has been confirmed to have a known hinge issue, and obviously, this is what we are facing I`d imagine in this case as well.

 

Lenovo should be able to repair the unit.

 

I would recommend that you get in touch with your local Lenovo support line for a possible repair, and confirm with them if they can indeed issue the repair for the unit.Below is the link to the phone list where you can find these numbers

 



 

Hope this helps, let us know how you get on.


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Mossy3
Paper Tape
Posts: 2
Registered: ‎08-14-2017
Location: GB
Views: 1,854
Message 3 of 4

Re: Lenovo U330 Touch hinge broken

Hi Krakken and thanks for your reply. I did speak to Lenovo and have been advised to send the laptop to Germany for assessment and repair. The person on the phone was not aware of the problem with the hinge (I did mention this forum and that others had had the same problem).
I can send the laptop free of charge and then the engineer will assess and advise whether or not the repair is free or I have to pay. Clearly I don't want to pay for a defect which has been recognised. I have looked into local computer shop repairs (which I would have to pay of course).
I think I will probably send the laptop to Germany and include this correspondance. Is it worth me talking to the support line again so that they can register the known fault officially against my laptop?
Thanks again for getting in touch.
Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,852
Message 4 of 4

Re: Lenovo U330 Touch hinge broken

That sounds correct, they will have to assess and make sure the fault will be with the hinge itself.

 

If they are saying it is not a known fault, then I would go by what they are saying, I remember it was one of the U series units, but I cannot recall any specifics on which exactly, I`m sorry.

 

Probably best to stick with Lenovo`s offer to send it to Germany then.

 

Let us know how you get on.


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