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amciver15
Blue Screen Again
Posts: 4
Registered: ‎03-02-2017
Location: CA
Views: 4,113
Message 1 of 11

Lenovo U410 - No Lenovo splash, No Bios, Just black screen

To make a long story short, I've been asked to help fix a friends mom's U410 laptop which wasnt activiting Windows 8.1 properly (Was Windows 8 OOB). After struggling with the activation for a few hours, I backed up the data and decided to just run the Lenovo one key recovery. During the recovery process, the installation had failed.

 

When I attemped to reboot, no Lenovo splash screen was loading - just a black screen (although i can hear the cooling fan start, and hear the harddrive spin up. I tried to access the boot menu thru the novo button, and nothing would load; still a black screen.

 

After researching for a few more hours, I had found multiple threads about bios updates required to be able to access bios with windows 8, and other threads about gpus on these units booting to a second screen (which i did test, and the second monitor does indicate a signal). None of the solutions on those threads have given positive results.  

 

Basically, I've run out of options and am looking for some suggestions. The only thing that shows up on the display at anytime is the small blue novo menu when the button is pressed (normal start up, bios setup, boot menu, system recovery - all of which just leave a black screen).

 

Thanks.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,052
Message 2 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Hi there, Amciver                   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

1- Remove the battery and the charger >> Hold on the power button for 20 seconds.

2-Connect the charger only >> Hold on the power button for 10 seconds.

3-Try to turn on the laptop.

 

Just to verify, do you have any external peripherals connected to the PC (eg. USB Flashdrive, 3TB external drive, etc.)?

 

Update us how it goes.

 

 

 

 

Regards,

 

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amciver15
Blue Screen Again
Posts: 4
Registered: ‎03-02-2017
Location: CA
Views: 4,042
Message 3 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Hi Shashi,

 

Thank you for the reply. I've tried your suggestion, and still the same outcome. Display is just backlit and no Lenovo splash. Attempt to access boot menu thru novo menu again, but nothing happened.

 

I dont have any peripherals connected to the laptop

 

Thanks.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,003
Message 4 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Also, Try re-seating the memory & HDD modules & check if issue still persist or not.

 

Here is the Lenovo U410 HMM.

 

If it doesn’t work, likely there could a chances of motherboard failure. If it is under warranty I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,972
Message 5 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Did the issue get resolved?

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

amciver15
Blue Screen Again
Posts: 4
Registered: ‎03-02-2017
Location: CA
Views: 3,947
Message 6 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Good day,

 

I have tried to re-seat the memory and harddrive - has not resolved anything. I've already made the assumption the motherboard is defective (and unfortunately its out of warranty). I've ordered a new motherboard and will update the results once I receive it.

 

Thanks.  

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,923
Message 7 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Are you still facing issue even after replacing the new motherboard?

 

Update us how it goes.

 

 

 

           

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

amciver15
Blue Screen Again
Posts: 4
Registered: ‎03-02-2017
Location: CA
Views: 3,918
Message 8 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Update -- after replacing the motherboard, the unit is working again. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,914
Message 9 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Great that all goes wellSmiley Happy

Please feel free to utilize our forums at any time.

 

 

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

stanchute
What's DOS?
Posts: 1
Registered: ‎04-05-2017
Location: US
Views: 3,669
Message 10 of 11

Re: Lenovo U410 - No Lenovo splash, No Bios, Just black screen

Worked wonderfully. I dropped mine and thought I broke it. Thank You!
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