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jcmorg
Paper Tape
Posts: 7
Registered: ‎12-11-2015
Location: UK
Views: 654
Message 1 of 4

Lenovo U410 Touch - disable touch screen from lock screen

My Lenovo U410 Touch recently got damaged - the hinge broke causing the touch screen to **bleep**.

I was told that a repair was not feasible as none of the repair shops near me were able to source the parts needed.

I therefore bought a new laptop. However, there is a lot of data on the old laptop that I want to access, including sorting out the licensing of MS Office (by uninstalling from the old one).

I cannot do anything about it as the old machine is completely unusable as due to the touch screen being cracked, it seems to think it is constantly being touched in multiple places on the screen. This means that I cannot access the laptop to copy the data or uninstall Office. 

Anyone know any way around this that doesn't involve taking it to a repair shop to "recover" my data.

 

Cheers

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 627
Message 2 of 4

Re: Lenovo U410 Touch - disable touch screen from lock screen

Hi there, JCmorg,                    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You could still try plugging into external display & check. However if it is under warranty I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

jcmorg
Paper Tape
Posts: 7
Registered: ‎12-11-2015
Location: UK
Views: 610
Message 3 of 4

Re: Lenovo U410 Touch - disable touch screen from lock screen

I've tried plugging into an external display but it doesn't change anything. The device still behaves as if someone is touching the screen in multiple places. 

Unfortunately, it is not under warranty anymore so I can't do that.

I may have to pay my local PC repair shop to recover the data and see if they can do anything about it.

I may also try calling Microsoft and see if they can do anything about the license.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 596
Message 4 of 4

Re: Lenovo U410 Touch - disable touch screen from lock screen

Also, kindly check the laptop cables for loose connections.

Here is the Link for HMM for hardware guidance.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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