cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
elhortez
Paper Tape
Posts: 3
Registered: ‎07-23-2012
Location: Providence, RI
Views: 549
Message 1 of 3

Lenovo u300s came with crack in case. On hold for over two hours. Please help!

I received my laptop on Friday and noticed soon after opening the package that there was a crack in the lower righthand side of the laptop case. The bottom of the laptop is now separating from the case.

I have since spent over two hours on hold trying to request a RMA. This is unacceptable.

I want a full refund, as this Lenovo defect could have been spotted before it was shipped to me.

My customer information is below. Please contact me to fix this situation.

Order number: 4288307601

case number: 8000174706

 

Moderator Note; personal information edited for member's own protection

Lenovo Employee Ty_Lenovo
Lenovo Employee
Posts: 75
Registered: ‎03-07-2012
Location: Morrisville, NC
Views: 517
Message 2 of 3

Re: Lenovo u300s came with crack in case. On hold for over two hours. Please help!

Hey elhortez,

 

Working to get some assistance for you to get the refund process going for you. I will follow up soon as I can with confirmation.

 

Thanks,

 

Ty

Highlighted
elhortez
Paper Tape
Posts: 3
Registered: ‎07-23-2012
Location: Providence, RI
Views: 515
Message 3 of 3

Re: Lenovo u300s came with crack in case. On hold for over two hours. Please help!

Thank you Ty! I'll look forward to it. 

Check out current deals!


Shop current deals

Top Kudoed Authors