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3 Posts

07-23-2012

Providence, RI

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  • Location: Providence, RI
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Lenovo u300s came with crack in case. On hold for over two hours. Please help!

2012-07-23, 19:05 PM

I received my laptop on Friday and noticed soon after opening the package that there was a crack in the lower righthand side of the laptop case. The bottom of the laptop is now separating from the case.

I have since spent over two hours on hold trying to request a RMA. This is unacceptable.

I want a full refund, as this Lenovo defect could have been spotted before it was shipped to me.

My customer information is below. Please contact me to fix this situation.

Order number: 4288307601

case number: 8000174706

 

Moderator Note; personal information edited for member's own protection

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75 Posts

03-07-2012

Morrisville, NC

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  • Location: Morrisville, NC
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Re: Lenovo u300s came with crack in case. On hold for over two hours. Please help!

2012-07-24, 17:30 PM

Hey elhortez,

 

Working to get some assistance for you to get the refund process going for you. I will follow up soon as I can with confirmation.

 

Thanks,

 

Ty

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3 Posts

07-23-2012

Providence, RI

5 Signins

98 Page Views

  • Posts: 3
  • Registered: ‎07-23-2012
  • Location: Providence, RI
  • Views: 98
  • Message 3 of 3

Re: Lenovo u300s came with crack in case. On hold for over two hours. Please help!

2012-07-24, 17:31 PM

Thank you Ty! I'll look forward to it. 

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