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ndrkovcs3
Paper Tape
Posts: 1
Registered: ‎03-22-2017
Location: HU
Views: 172
Message 1 of 2

Lenovo u330p laptop - the keyboard letters were gone, reversed

Hi,

 

My Lenovo u330p laptop did not wake up from sleep when I open it. It never has problem earlier. I tried push the switch on button, on keyboard esc, enter, etc, click on mouse but not hapend nothing.

 

I do not know how to reset it. I tried to find a keyboard combination to reset te laptop.
I found a hard reset combination: switch on button+esc+fn.
It make a restart and after open the windows, I have a win 8.

When I want to login to windows I can not.
Because ., m, n, b and much more keyword buttons do not work.
So this is not a changes, these buttons (and more) not make anything when push it...

 

I open the windows with their virtual keyboard.
And in windows make the same problems my keyboard.

The space is enter, the arrows do not works...

 

So please help me, because I can not use the laptop.
A bit information about my system...
After "Hard reset" or what...

So when I open the windows with their virtual keyboard I found my all information, datas, pictures, dokuments.
Only I have problem with keyboard.

 

Sorry, my English is not very weel.
I hope you can undersatnd me.

And thanks for your help.

 

Regards,


Andrea

Sr Support Specialist
Posts: 7,626
Registered: ‎11-30-2015
Location: PH
Views: 123
Message 2 of 2

Re: Lenovo u330p laptop - the keyboard letters were gone, reversed

Hi ndrkovcs3 , 

 

Welcome to the Community Forums. 

 

I would suggest that you take time to back up your files on a different location to avoid data lost just in case.

How was it if you use an external USB keyboard ? 

 

Try to boot using a live media and see if the keyboard.

Would have the same problem with the keys?

 

Update us how it goes. 

 

Regards



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