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whall305
Paper Tape
Posts: 1
Registered: ‎11-09-2017
Location: US
Views: 223
Message 1 of 2

My Lenovo U310 starts up fine than freeze up

My Lenovo U310 starts up fine than freeze up when I start to do some work and I have to shut it down and reboot it.  What needs to be done?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 138
Message 2 of 2

Re: My Lenovo U310 starts up fine than freeze up

Hello whall305

Thanks for using the Lenovo forums.


Is this a recent issue?

Have you had any recent updates or installed anything/downloaded anything new?

 

I would recommend that you run a virus check, if you can operate it for long enough.

 

Also perhaps an LSC scan:

1. Please click on the following link
2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.(Will work on Win10)
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

If you can`t, you may want to try and revert back to the previous windows update. See if that is able to help at all.

 

Hope this helps, let us know how you get on.


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