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44 Posts

07-15-2012

Netherlands

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 6:44 AM
Is the replacement of the shielded screw all that is needed?! :o
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5 Posts

08-12-2012

Berlin

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 7:03 AM

Most interesting question, indeed: One single screw? @Mark/Lenovo and all Lenovo-related staff: How long do you intend to keep your fix and your findings as a secret? Don´t you think a clear and frankly spoken word would be appropriate after all the irritations here!

 

Cheers

Armin

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7 Posts

08-01-2012

Texas

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 7:45 AM

I'm so confused on what we're supposed to do now.

 

Since it's a hardware problem, we need to send the laptop back after calling support?  If so, how long would it take to get it fixed and sent back?

What if I didn't buy off the Lenovo website (I bought from Staples)?

 

Would it be easier to just return it and wait until the new July 23rd ones are in stock?

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63 Posts

06-17-2012

Hungary

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 8:17 AM

Hi krystina,

 

Yes you have to call the support center and they will send curier to pick up the laptop and bring it to the service. (at least in Hungary) The time may vary based on Your location. Unfortunately mine is shipped to Poland, so I don't know. Some say it least only a week, but I doubt that.

There are no machines on stock like Mark said, they are assembled in the factory on order.

 

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6 Posts

07-17-2012

Germany

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 8:20 AM

Dear all,

 

I just sent my U410 back to the German Lenovo support. I was told that the fix will take approx. 10 working days. 

 

I'm glad that this serial problem is now no surprise for them anymore...

 

 

Tom

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3 Posts

08-09-2012

Nederland

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 11:02 AM

@Mark-lenovo

 

The U410 still needs a lot of time to make conection whit internet. I put in in front of the router. Mij productiondate is 2012/06/15. Do i have te sent him to lenovo for an hardware update?

 

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8095 Posts

11-19-2007

United States of America

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 14:57 PM

All,

 

This is a hardware fix, and the specifics vary a bit between the U310 and U410 models.

 

No, it is not as simple as changing one screw although I understand why in some cases that might have improved the results a bit.  No, we are not changing the systemboard - no reason to re-image the system.

 

I would expect most service organizations to have parts by now - I know the US does already.   

 

Best regards,

 

Mark

 

 

 

 

 

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44 Posts

07-15-2012

Netherlands

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 15:43 PM
I can confirm that changing the screw does not help.
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17 Posts

07-20-2012

Russia, Moscow

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 16:05 PM

Thanks for information, Mark!


Still no parts in russian service. I'm calling them periodically, but everytime they told: "Not yet repaired" and keeps silence about parts, delivery time and so on. Information vacuum. Looks like I'm not customer but an enemy Spy. And it makes me sad.

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21 Posts

07-11-2012

Berlin

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Re: My new u310 gives really low speeds on wifi

2012-08-14, 16:20 PM

Hello Mark,

 

So i assume from your post that you know what is the fix, so i believe it would be nice to let all the users know as well, maybe some of us with more pc knowledge can do it ourselfs instead of sending a new laptop for service and waiting with no machine to work on for an answer or for a long period of time.

 

Regards

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