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6 Posts

07-10-2012

San Miguel de Allende, GTO, Mexico

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Re: My new u310 gives really low speeds on wifi

2012-07-14, 18:01 PM

Mark,

 

As I indicated before, my speed fluctuates wildly.... with the Intel Centrino card.  It will appear pretty good for awhile, then suddenly drop so it takes minutes to load one page.  Most of the time I'm on AC, sitting about 15 meters from my Linksys E1200 Wireless-N router.  It's brand new, but I was having the same problems with our old NetGear dual-band router, as well as when I'm connected to the DSL modem my ISP provided.  Sitting right next to my wife's DELL laptop, this laptop's speed is significantly worse and less stable.  Performance improves when I'm just sitting a few feet away from the router, but what's the point.  I need to work in my office.   We use standard WPA2 security.

 

So what's your next step.  Will someone contct me?  Is there a plan afoot to acknowldege and then solve this problem?  This is my first experience with Lenovo... and I have to say, so far, it's less than optimal.

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13 Posts

07-11-2012

India

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Re: My new u310 gives really low speeds on wifi

2012-07-14, 18:17 PM

Hi, 

As you see this problem is universal and the entire product line is faulty or has many machines which have internet connectivity problems. Please keep on hassling your Lenovo dealer and if you can get the email addresses of the senior Lenovo executives in your country. Use the social media and if necessary file a legal complaint. The only way to get your case sorted is to bug them regularly and persistently. I am at it! Will let you know if my problem is sorted. I am from India and bought this machine a week back. Nothing has happened yet  - they are trying to pin the blame on the router and not admit that this is a hardware problem.

All the best

Amit

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386 Posts

06-08-2012

Ankara , Turkey

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Re: My new u310 gives really low speeds on wifi

2012-07-14, 18:35 PM

Dear Lenovo User , 

 

Please provide the neccessary BIOS  information  to be able to support you guys and test result that  I have provided in my previous posts. In addition , you really can't say it is global issue.  By saying it is universal issue requires a lot of proof .  If thousands of people could complain here in forum and then  maybe you could say something like it is global issue. However  ,  here is some people effected from the problem. When you are  complaining something you have to  check the entire system  maybe the  modems having inconsistency with Laptop. Problem maybe because of the modem .  Have you try to upgrade the software of the modem ?  Please try light candle to survive from darkness. 

 

Regards 

 

 

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386 Posts

06-08-2012

Ankara , Turkey

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Re: My new u310 gives really low speeds on wifi

2012-07-14, 19:51 PM

Dear Lenovo Users , 

 

Please download and install  Latest WI-FI Device Drivers from the links below  ,  You will see  some chinesse but concentrate on red button to download the driver or just click on download.

 

 

U310 Liteon Release Date : 6th July 2012 

U410 Liteon Release Date : 6th July 2012 

 

Capture.PNG

 

IdeaPad U310 

 

 Wireless LAN (2)

Number  Driver nameVersionSizeDate ofFile Download
35370

  Wireless LAN (network controller) device driver

15.0.0.75 ...308.30 M12-06-19  Add  / Download 
35421

  Liteon Wireless LAN (network controller) device driver

9.2.1.50015.91 M12-07-06  Add  / Download 

 

 

Ideapad U410 


 Wireless LAN (2)

Number  Driver nameVersionSizeDate ofFile Download
35370

  Wireless LAN (network controller) device driver

15.0.0.75 ...308.30 M12-06-19  Add  / Download 
35421

  Liteon Wireless LAN (network controller) device driver

9.2.1.50015.91 M12-07-06  Add  / Download 

 

 

Regards 

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43 Posts

07-15-2012

Netherlands

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Re: My new u310 gives really low speeds on wifi

2012-07-15, 8:18 AM

The chinese driver download for the Liteon Wireless Lan is the exact same as on the en-us support site (ver. 9.2.1.500).

 

Did not fix any problems. Btw another U410 user here with the same connection problems. Constantly dropping the connection, and speeds are really really bad. I have a dual-band Netgear router, 2 mobile phones, HTPC and another laptop that ensure its defenietly a problem related to the U410, as they all have perfectly stable and speedy connections.

 

As for HW; have a broadcom adapter BCM43XX. Bois listed is 65CN15WW

 

edit: the liteon driver does not seem to be for this model. should use the other package, but still, same driver as installed. ( broadcom 5.100.82.112)

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386 Posts

06-08-2012

Ankara , Turkey

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Re: My new u310 gives really low speeds on wifi

2012-07-15, 9:40 AM

Dear Lenovo User , 

 

Please try to use , other packages which contains all drivers liteon , intel ... so it installs according to  device which is installed on your pc.

 

Thanks 

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13 Posts

07-11-2012

India

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Re: My new u310 gives really low speeds on wifi

2012-07-15, 9:49 AM

My question is why should I be updating drivers and installing software for such basic system functions in a brand new expensive machine ? I would expect the manufactuer to take care of all this before it is put on the shelves for sale. I would wait for the Lenovo technicians to come and sort this problem for me. I am not updating anything on my own and then get blamed for messing around. The Liteon driver installation has made no difference. 

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386 Posts

06-08-2012

Ankara , Turkey

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Re: My new u310 gives really low speeds on wifi

2012-07-15, 10:08 AM

Dear User , 

 

People are here to support or guide  and  discuss on lenovo products issue.  It  is the purpose of the forum and  trying to achive the solution by looking  at the problem from different perspectives this might be softwares  issue , you are free not to do anything  , you can assume the replies as broadcasting and free to never get into same signal frequency. It is absolutely your choice and it  is your way. 

 

Regards 

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21 Posts

07-11-2012

Berlin

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Re: My new u310 gives really low speeds on wifi

2012-07-15, 10:12 AM

Hello everybody. I really would like to understand how Lenovo feels about service. So after i pay 800 euros for a brand new machine i had to spend around 10 days so far to try and make it work as it should ?! Are you seriuos ?!? Tried all possible things, all possible driver versions, new and old, nothing works. The same issue with connectivity and speed. I am really getting tired of this. I called customer support US because it is a 24/7 hotline, they have no ideea about this, called the shop where i got it and told me to call lenovo support. I am tired of being sent from one place to the other, and waiting maybe someone finds a solution. 

 

And it is a faulty line, or at least maybe the u series made in a specific time period. Because otherwise it would be a remote case, but not when it happens with different machines, same series, different wlan cards, and different manufacturers of those cards. 

 

Thank you Lenovo for selling faulty machines for a LOT of money, and then pretending that there is nothing wrong, or for not doing anything about it.

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7 Posts

07-05-2012

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  • Message 60 of 817

Re: My new u310 gives really low speeds on wifi

2012-07-15, 10:41 AM
Dear Mark/Nine,

I started this thread to get a solution to my problem not open a R&D lab of my own. I have done everything mentioned on this forum and sent the details also requested by nine in a PM.

Can i have a solution. The tech team in india is also clueless. They had asked me for time till this last friday and on friday i receive a call from them to give them some more time.

Its been 3 long weeks since i bought this laptop and have not been able to use it even once.

Look forward to a solution soon

Thanks
Nishant
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