OK, so here´s a few things:
I have spent two days trying to get an answer for a hardware issue my brandnew U400 has. A BRANDNEW laptop is already failing to deliver? And I paid around 750 euros for that?
The support service is terrible, too. Not only do the mods fail to attend to the user´s questions in due time, but their answers are mostly lacking content and don´t contribute to solve anything.
I am not going to recommend this company to anyone again. Ever. I am terribly dissapointed.
since your laptop is new,it may be best for you to call,
Lenovo service in your area,explain your problem,
and they should assist you.
Let us know how it goes.
İ added a link for you to try if you like,
on the other post you wrote,
Hope it helps you.