08-28-2014 05:14 AM
I'm very frustrated as Lenovo Malaysia refuse to honour the warranty claim though the laptop is less than a year. I would like to findout your experience. Can you let me know which service center were you referring to? The price they quoted for me to resolved the issue is more than what I paid for the new laptop a year ago. This is ridiculous.
08-28-2014 05:29 AM
I've the same problem and Lenovo do NOT honour the warranty claim. The price quote for repair is higher than what I paid for my laptop. They quoted me the price for the LCD module and when I asked why and how can this be... The answer I got is "The hinge is connected to the lcd module and it comes in one set, that is why we need to quote you the LCD module." They asked me to paid about $780 for the parts & labour.. for the u410T i purchased with $680 less than a year ago. This is LENOVO..my worst experience.
i´ve had the same problem. (Same hinge and model) and Lenovo Argentina (where im from) woul not take any responsabilities for it. I had to pay for the repairment and now i have 2 screws on the back of my laptop (i didnt fix it with lenovo tho, they wanted to charge like 200 dollars for it)
i´ve read over the forum and there is a lot of people that had this problem, around half a year, full year from the purchuase, and it seems lenovo wont take any responsabilities for it. I´m pretty mad at lenovo for this issue, and im never gonna buy a lenovo product again, or recomend it to enyone.
08-28-2014 05:44 AM
Hi! Sorry to hear about your problem! I referred to the Lenovo service center (actually, not really the Lenovo center but more like a local partner company) in Astana, Kazakhstan. They've accepted my laptop immediately after they ascertained it's warranty status. But unfortunately I don't know their following actions, like where they called, where they ordered the new cover etc. I think the closest must be Russia, Omsk or Novosibirsk.
10-13-2014 01:58 PM
I wanted to let everyone know that I am investigating these reports. As I understand it from the feedback provided in this thread, some users report the U410 is experiencing hardware issues with hinges failing and the screen separating from the lid or bezel.
Is there anyone in the US who would be willing to assist me by providing a sample for testing? If so, please PM me. For non-US users, please post photos and the model type so I can add them to my investigation.
10-15-2014 02:57 AM
10-15-2014 03:14 AM
Hi Amy, I've been using the U410T model for a year and was glad that everything was good until the hinge broke all of the sudden while using it. After sending it to the service center - hoping for a warranty claim (since the warranty is for 3 years), I was informed that a call will be made to us once there's an update. Unfortunately I was left waiting for more than a week without news. Tried calling may uncountable times, but always it ends up in voice mail. I'm really frustrated and disappointed with this type of the attitude. It shows that there's no professionalism when it co
mes to providing the best to the customers - including picking up phone calls and getting back to customers. Moreover, what frustrates me the most is that the team insisted that it was not covered under warranty as it is NOT manufacturer issue. Moreover, the cost to replace the part is more than the price of the machine. Is there no hope at all??? Hope for your clarification and kind assistance.
As requested, below are the photos.
10-15-2014 06:28 AM - edited 10-15-2014 09:10 AM
I'd like to get some clarification on the model this is occuring with.
I understand it is occuring on the U410 Touch. Any one encountering this issue on a U410 with no touch screen?
10/15 EDIT: I rounded up a couple of small separate threads into this one to help get a better view of the reports.