05-12-2015 03:53 AM
Glad to find others in the same boat as me!
I have an Ideapad U410 Touch edition, and in the past week or two, I too have been having issues with the right hinge. It started becoming loose, then made a clicking sound and now is getting worse and worse to the point where I am scared to shut or open the lid for fear of completely breaking the hinge.
I bought the laptop in the UK in October 2013, so my warranty has expired, but I am now living in Australia. I was wondering if there is any way that I can get this fixed while I'm in Australia? Or will I have to wait and cautiously use my Laptop for the next 6 months until I head back to the UK?
I'm gutted as I love this laptop, it's the best one I've had, and I've treated it with care for the past year and a half. Please help!
05-16-2015 01:23 PM
Just today my problem got worse. Much like other posters, the hinge went from being broken but usable for a few months to fully destroyed. The screen has now delaminated almost halfway around and I'm afraid to even open my laptop only a few more times. All I have to say is that this should never happen, in or out of warranty. This should not be the type of failures that occur on laptops less than two years old. At this stage, I'm never buying a Lenovo product ever again. Why deal with this type of worksmanship.
Thanks for the hassle,
05-18-2015 09:28 AM - last edited on 05-18-2015 10:17 AM by NateS
I fall into the same boat as everyone here and this issue is absolutely ridiculous. I have had my laptop for only 1.5 years (out of warranty now) and having issues with the hinge so early is completely unacceptable. Lenovo should be held solely responsible but they are just giving everyone without a warranty the typical excuses.
Amy, a technical support agent told me today that she has never heard of this issue in the ideapad line. You mentioned that there was an investigation which has now concluded and that support agents and warranty centers should be aware of this. Well, this clearly isn't the case because the support agent has apparently never heard of these issues and has not received official word or instructions on how to deal with such a situation.
Faulty manufacturing and defects are one thing, but not offering support as a result of one's own faults is another.
Needless to say, myself and anyone I know is never again purchasing a Lenovo product.
Guess it's time to shop for a new laptop since this one is going to break any minute. Thanks for the trouble, Lenovo.
Moderator comment: Post edited to conform with the Community Rules.
05-20-2015 01:21 PM
My laptop's (U410 nontouch) hinge broke while it was in waranty. I contacted the customer care at that time but I was informed that I would have to pay to get it fixed so I did not pursue it and used my laptop with a broken hinge. I wanted to know where does this leave me now? My laptop is not in warranty anymore, is there any point in contacting customer care?
05-23-2015 08:05 PM
05-24-2015 08:53 AM
05-26-2015 07:15 AM
I have the exact same problem. One day I opened my laptop and the hinge/cover is broken and about two inches of the screen from the left is dead. It is a vertical bar.
05-26-2015 09:17 AM
05-30-2015 09:09 AM
Hi Amy Tupper,
I am facing the exact issue as described in this forum for the Lenovo U410 broken hinge/cover. My laptop does not have the touchscreen functionality. I am currently in the US and you could take up my case for further investigation.
.Kindly respond at the earliest.